Surveillance Shift Supervisor at Fort Sill Apache Companies

Lawton, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Communication, Conflict Management, Attention to Detail, Problem Solving, Teamwork, Flexibility, Integrity, Respect, Resource Management, Initiative, Innovation, Negotiating, Continuous Learning, Visioning

Industry

Gambling Facilities and Casinos

Description

Job Details Job Location: Lawton, OK 73501 Position Type: Full-Time Job Shift: Any Essential Job Functions: Must portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service. Supervises the activities of the Surveillance Officers assigned to his/her shift. Plans and directs all surveillance related activities on assigned shift. Ensures effective communication between all areas of the building and casino as it relates to the guest experience. Provides coaching counseling and recommendations for recognition to encourage excellent performance in all areas. Promotes excellent guest service. Ensures assigned staff conducts “Visual Patrols” throughout the casino and adjacent support areas. Provides on the job training for Surveillance Officers. Investigates complaints of team members and makes recommendations to the Surveillance Director. Schedules and evaluates personnel in accordance with departmental operating standards; specifically, supervises the activity of officers to provide security for all casino guests, team members and casino property. Acts as the contact point for taking information into the surveillance room. Reports and distributes information as required to casino management. Conducts internal team member investigations. Prepares follow-up to criminal reports when necessary. Prepares Surveillance Reports as required. Provides proofreading and approval of reports and audits done on his/her shift. Provides excellent customer service and team member relations. Ensures all team members assigned to their shift understand and comply with the appearance standards of the casino. Ensures all team members assigned to their shift understand and comply with the attendance policy of the casino. Ensures all team members assigned to their shift understand and comply with the Eye-Hi-Goodbye program. Must be knowledgeable and ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols. Assign tasks to agents on a per incident basis through written and oral instruction. Ensures conformance to policies and procedures. Studies and standardizes procedures to improve efficiency of subordinates and maintains harmony among workers and resolves issues of concern. Performs other related duties as may be assigned by reporting senior. Understand and comply with the Eye, Hi, Goodbye program. Regular attendance is required. Core Competencies & Equipment Knowledge: Leadership: Able to assume a role of authority as necessary; set an example for coworkers; delegate responsibility and empower team member to make decisions; provide constructive feedback to others. Energizing Others: Able to exhibit a can-do approach and inspire team member to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit. Influence & Persuasion: Able to convince others in both positive and negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully. Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision. Innovation: Able to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; play with concepts and ideas to create novel solutions to problems; evaluate new technology as potential solutions to existing problems. Resource Management: Able to control one’s own time and time of direct reports; ensure that people have needed equipment; identify and fulfill staffing needs. Visioning- Able to pursue potential expansion opportunities for the organization; champion radically different ideas and be a leader in the market, identify long-term goals and invest appropriate resources as needed; communicate vision in a way that inspires others. Conflict Management: Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement. Negotiating: Able to obtain agreement from multiple parties; earn trust while working out a deal; use good timing and carefully calculated strategies when bargaining; communicate high value of services; identify hidden agendas that might interfere with resolution of terms. Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records. Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team member; listen well. Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self reliance; identify own areas of opportunity and set and monitor self-development goals. Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs. Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs. Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority. Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly. Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others. Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices. Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit. Equipment Knowledge-Able to operate various types of office equipment including, but not limited to; personal computers, printers, 10 key adding machines, copy machines, FAX machines, telephone, typewriter, and other departmental related systems. Physical Demands & Work Environment: The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The team member may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate. Flashing lights from slot machines and band lighting. Qualifications Qualifications: Associates Degree in Criminal Justice, Risk Management, or equivalent combination of education and experience required. One to two years of supervisory experience in security or gaming video surveillance experience, with an emphasis in all areas of asset protection, team member safety. Must have an In-depth knowledge of federal/state laws and local ordinances or regulations pertaining to security surveillance, life/safety requirements, and applicable elements of employment law. Experience with and knowledge of applicable federal, state, and/or regulatory agency reporting requirements regarding security and gaming surveillance. Strong leadership skills and customer service orientation required. Must be able to work effectively with peers, staff members, and regulatory agency personnel. Strong computer skills to include effective working knowledge of Microsoft Office Products. Knowledge of video surveillance information and reporting systems preferred. Strong written and oral communication skills required. Ability to solve problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

The Surveillance Shift Supervisor supervises the activities of Surveillance Officers, ensuring effective communication and excellent guest service. They also conduct investigations, prepare reports, and provide training to staff.