Survey Interviewer - Heathrow at Civil Aviation Authority

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

24000.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Judgment, Data Collection, Market Research, Autonomy, English Fluency

Industry

Airlines and Aviation

Description

Salary: £24,000 (Prorated salary £11,393 per annum as this is a part time role) Contract Type: Fixed Term Contract – Part Time - 10 shifts per month – 864 hours per year Security Level: CTC Location: Heathrow Airport Visa Restrictions: This position does not offer visa sponsorship. We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment. The Role We are currently looking for Survey Interviewers for Heathrow Airport and candidates would have previous customer experience. The role of Survey interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations: To approach air passengers to seek their cooperation with the survey To obtain accurate information from air passengers both on their journey and their personal details using a pre-set questionnaire Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate. Indicate on the questionnaire where it is believed that false information has been deliberately given Maintain a strict systematic random sampling scheme to ensure integrity of survey results Shift patterns would be between 6am and 10:30pm – this would largely depend on passenger numbers coming through the airport. Heathrow requires early starts of 6am so candidates should live within a commutable distance for shift times. About You Previous customer service experience and knowledge of the airport/aviation industry would be beneficial. Previous experience with market research is advantageous but not essential. Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset. Experience of working autonomously and without supervision. What Can We Offer You? We would be able to offer flexible shift patterns for those candidates looking for part time hours with free parking, uniform allowance as well as staff discounts at airport retailers and restaurants. Additional Information For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years. If you do not meet these requirements, we may not be able to accept your application. For more information on CTC clearance please visit - Vetting explained - GOV.UK (www.gov.uk) The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest. Relocation & Property The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations. We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers. We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028 Inclusive Recruitment We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know. Working With Us We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us. We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance. We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more! Our Values Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here Closing Date: Sunday 5th October 2025 Interview Date: Monday 13th October 2025 – the interviews will take face to face at our Westferry, Canary Wharf Office We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. No recruitment agencies please.

Responsibilities

The Survey Interviewer will collect information on air passengers through face-to-face interviews at airside locations. Responsibilities include approaching passengers, obtaining accurate information, and maintaining a systematic sampling scheme.