Date: 26 Jun 2025
Location: Heathrow Airport, GB
Company: Civil Aviation Authority
Salary: £24,000 (Prorated salary £11,393 per annum as this is a part time role)
Contract Type: Fixed Term Contract – Part Time - 10 shifts per month – 864 hours per year
Security Level: CTC
Location: Heathrow Airport
Visa Restrictions: This position does not offer visa sponsorship.
We are the UK’s aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

WHAT CAN WE OFFER YOU?

We would be able to offer flexible shift patterns for those candidates looking for part time hours with free parking, uniform allowance as well as staff discounts at airport retailers and restaurants.

IF YOU DO NOT MEET THESE REQUIREMENTS, WE MAY NOT BE ABLE TO ACCEPT YOUR APPLICATION.

For more information on CTC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

THE ROLE

We are currently looking for Survey Interviewers for Heathrow Airport and candidates would have previous customer experience.

The role of Survey interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations:

• To approach air passengers to seek their cooperation with the survey
• To obtain accurate information from air passengers both on their journey and their personal details using a pre-set questionnaire
• Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate. Indicate on the questionnaire where it is believed that false information has been deliberately given
• Maintain a strict systematic random sampling scheme to ensure integrity of survey results

Shift patterns would be between 6am and 10:30pm – this would largely depend on passenger numbers coming through the airport. Heathrow requires early starts of 6am so candidates should live within a commutable distance for shift times.