Sussex Mental Healthline Call Operator

at  Sussex Partnership NHS FoundationTrust

We are the Crisis Line/111 Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.
We are an ageless service operating 24 hours a day, 7 days a week.
We are currently recruiting for a Mental Healthline Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties.
All work is telephone based at our offices in Worthing.
As a Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex.
We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring.
There is no appointment system so the work is fast-paced and varied.
SPFT provides mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.

REQUIREMENTS:

Excellent interpersonal and communication skills
Competent IT skills
Experience of working with people with Mental Health needs
Comfortable working in a fast-paced and varied and demanding role
Ability to work flexible hours; to include evenings, weekends and nights
Able to work autonomously
Ability to travel and work from an office base in Sussex
Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.
See attached Job Description and Person Specification for full details

Please refer the Job description for details