Sustainment Technician at Infios

, , Brazil -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Support, Email Support, Ticket Management, Consultative Solutions, Problem Analysis, Service Quality Assurance, Technical Documentation, Problem Simulation, Database Knowledge, Windows Operating Systems, Network Concepts, Analytical Profile, Communication, Problem Solving, Customer Service, Multitasking

Industry

Software Development

Description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Responsabilidades: Atender usuários por telefone, e-mail ou tickets abertos nas ferramentas usadas pela empresa Aplicar soluções consultivas e auxiliar na análise de problemas Garantir a qualidade dos serviços prestados e atingimento do nível de serviço/satisfação acordado. Consultar as documentações técnicas e fontes alternativas de informação, simulando/testando problemas no ambiente Qualificação requeridas: 1 ano de experiência em suporte técnico ao cliente Superior Completo ou cursando a partir do 3º semestre em Ciências da Computação, Sistemas de Informação ou áreas afins. Conhecimento básico em banco de dados. Conhecimento em sistemas operacionais Windows e conceitos de rede Perfil analítico, comunicativo, voltado para resolução de problemas Fortes habilidades de atendimento ao cliente e capacidade de multitarefa Capacidade de priorizar tarefas e auto gerenciá-las Conhecimento básico em lógica de programação Diferencial: Inglês e/ou Espanhol. Conhecimento em logística (WMS) Experiência com programação de computadores e conhecimento básico de linguagens de programação de computadores Experiência com sistemas operacionais e rede de computadores Experiência ou conhecimento em soluções de gerenciamento da cadeia de suprimentos Experiência com a plataforma Korber One e os aplicativos K.Motion Warehouse Advantage Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. Körber Supply Chain Software is now Infios. At Infios we believe that the future is better when supply chains work better. That’s why we’ve been pushing boundaries - driving purposeful innovation, thinking ahead and creating adaptable solutions to relentlessly make supply chains better. For everyone. Wherever you are on your journey, we’ll meet you where you are to create the future you need.

Responsibilities

The role involves assisting users via phone, email, or company ticketing systems, applying consultative solutions, and aiding in problem analysis. Responsibilities also include ensuring service quality meets agreed-upon levels and consulting technical documentation while testing issues in the environment.