SVP - Account Management, Global Segment - Travel Management Solutions at Direct Travel

, , United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Satisfaction, Team Leadership, Strategic Thinking, Problem-Solving, Communication, Negotiation, Presentation, Corporate Travel, Customer Retention, Data Analysis, Program Innovation, Financial Stewardship, Customer Advocacy, Travel Program Optimization, Collaboration

Industry

Description

The Senior Vice President (SVP) of Account Management is a senior executive leader responsible for overseeing the portfolio of our largest strategic global customer accounts, driving customer satisfaction, retention, and growth while advancing program innovation and long-term value creation. This role focuses on developing strategies and programs to proactively engage clients, foster loyalty, and build long-term partnerships, all while aligning with the company’s overall business objectives. The SVP will lead a high-performing Account Management team, serve as an executive sponsor for global accounts, and act as a point of escalation, ensuring exceptional service delivery and achieving financial performance targets. With a deep understanding of the corporate travel industry, this leader will optimize travel programs and drive high levels of adoption of Direct Travel’s services. --- Key Areas of Focus * Strategic Leadership: Cultivate a proactive customer success culture, emphasizing value delivery, retention, and continuous improvement. * Customer Advocacy: Strengthen client relationships through engagement, measurable outcomes, and program innovation. * Team Development: Build, mentor, and lead a collaborative, high-performing Account Management team. * Financial Stewardship: Drive customer success strategies to meet revenue and profitability targets. * Travel Program Optimization: Help clients achieve strategic goals and maximize ROI from their travel programs. --- Key Responsibilities 1. Strategic Leadership * Define and execute the strategic vision for Account Management, fostering a culture of proactive engagement, value delivery, and continuous improvement for a portfolio of strategic customers. * Develop customer-centric practices, processes, and frameworks that prioritize client outcomes and satisfaction. * Support a customer conversion program with a turn-key approach targeting large global accounts. 1. Customer Advocacy and Value Delivery * Serve as an executive partner for strategic client relationships, ensuring a consistent focus on delivering measurable outcomes. * Ensure customers realize maximum value from the company’s solutions, driving adoption, retention, and success. * Assist clients through onboarding, global rollout, and ongoing travel program optimization, making transitions seamless with enablement kits and tools. 1. Team Leadership and Development * Build, mentor, and lead a high-performing team * Establish clear goals, metrics, and performance standards for the team, fostering accountability and collaboration. * Cultivate a culture of continuous learning and improvement to drive exceptional team performance. 1. Customer Retention and Growth * Design and implement strategies to improve customer retention, minimize churn, and foster long-term loyalty. * Oversee the creation and execution of customer success plans tailored to individual customer needs and goals. * Partner with Sales and Implementation teams to support customer acquisition and ensure a smooth onboarding experience. 1. Customer Insights and Thought Leadership * Leverage data and insights to identify trends, gaps, and opportunities to enhance customer travel programs. --- Qualifications * Bachelor’s degree in business, tourism or a related field. * 12+ years of experience in account management, or client services, with at least 5 years in a senior leadership role. * Proven track record of driving customer satisfaction, retention, and growth through proactive engagement and measurable success strategies. * Exceptional leadership and team management skills, including experience leading cross-functional teams. * Strong strategic thinking and problem-solving abilities, with a focus on customer-centric solutions. * Excellent communication, negotiation, and presentation skills. * Expertise in corporate travel at a Travel Management Company or managing a large travel program. --- Key Competencies * Customer-Centric Vision: Deep commitment to understanding and delivering on customer needs and outcomes. * Leadership: Ability to inspire and lead teams to achieve exceptional results. * Strategic Thinking: Strong ability to anticipate customer needs and align strategies accordingly. * Industry Expertise: Excellent working knowledge of the corporate travel industry and Travel Management Company operations. * Collaboration: Skilled at working across departments to ensure a seamless customer experience. #LI-Remote

Responsibilities

The SVP of Account Management oversees the portfolio of the largest strategic global customer accounts, focusing on customer satisfaction, retention, and growth. This role includes leading a high-performing team and ensuring exceptional service delivery while optimizing travel programs.