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SVP CHIEF EXPERIENCE OFFICER at Charter Oak Federal Credit Union

Waterford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Union Leadership, Retail Operations, Marketing Strategy, Member Experience Management, Community Engagement, Strategic Planning, Operational Discipline, Data Analysis, Brand Management, Member Service Delivery, Deposit Operations, Executive Leadership

Industry

Banking

Description

Chief Experience Officer Charter Oak Federal Credit Union is seeking an accomplished, forward-thinking Chief Experience Officer (CXO) to help shape the future of member experience, community engagement, and sustainable growth. This executive leader will bring proven credit union leadership, strong retail and operational experience, and a marketing-minded approach to building meaningful relationships with members, employees, and the communities we serve. As a key member of the Executive Leadership Team, the CXO will champion a deeply member-centric culture—one that delivers consistent, seamless, and highly personal experiences across every channel. This leader will unite member service delivery, deposit operations, and marketing to ensure every interaction reflects Charter Oak’s commitment to service excellence, trust, convenience, and member well-being. Working in close partnership with the CEO, CLO, and fellow executive leaders, the CXO will combine data, member feedback, market insight, and operational discipline to advance Charter Oak’s strategic priorities. The ideal candidate will be energized by the opportunity to grow membership, deepen engagement, strengthen the Charter Oak brand, and expand our impact as a trusted community institution. This is an opportunity for a visionary leader to join a strong community Credit Union and help define the next chapter of Charter Oak’s growth—strengthening service, deepening trust, and ensuring every member experience reflects our commitment to improving lives and building stronger communities. Equal Opportunities Employer Veterans/Disabled.

Responsibilities

The CXO will lead member experience, community engagement, and sustainable growth by uniting member service, deposit operations, and marketing. This executive will champion a member-centric culture to ensure seamless and personal experiences across all channels.