SVP - Client Implementation, Travel Management Solutions at Direct Travel

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Implementation, Global Service Delivery, Project Management, Customer Success, Communication, Team Management, Risk Mitigation, Service Design, Travel Management, Technology Platforms, Client Relationships, Operational Excellence, Strategic Transformation, Coaching, Collaboration

Industry

Description

Direct Travel is seeking an experienced leader to serve as Senior Vice President of Implementation. This role is responsible for leading the customer activation of our services, delivering a fast and high-quality onboarding experience. The SVP will oversee two teams:implementation, and global solution design. They will lead a team to deliver strategic transformation projects, and drive internal initiatives that align systems, processes, and our people to optimize our onboarding achievement. This role requires a proven leader with expertise in global service delivery, implementation processes, and global service scoping sales support. Key Responsibilities: Implementation Leadership • Take overall responsibility for all customer implementations, from initial onboarding to go-live, phase-ins, global expansions, etc to ensure a seamless transition. • Serve as an executive sponsor for project teams during the implementation process, ensuring effective communication and coordination. • Develop scalable, repeatable methodologies for global travel program implementations that are optimized for best practices, operational excellence, and client-specific requirements. • Oversee risk mitigation strategies, issue resolution plans, and contract adherence to ensure project success, and to minimize at-risk inventory. Global Service Solution Design Oversight • Provide leadership in global service solution design, aligning customer geographic needs with our offering and local service and regional capability to maximize customer value and use of best practices. • Support pre-sales bid processes, providing global service guidance and implementation planning assistance. • Partner with cross-functional teams (Sales, Operations, Product, Legal) to ensure global solutions are designed to our standards, personalized for customers, and optimized for operational support. Team Management • Lead, coach, and mentor a high-performing team of implementation project managers and technical specialists. • Set goals, conduct performance reviews, and provide ongoing coaching and development to team members. • Foster a collaborative, high-accountability environment that drives execution, innovation, and customer satisfaction. • Monitor team workload and reallocate resources as needed to ensure project milestones are met. Customer Success • Build strong relationships with senior client contacts, acting as a trusted advisor during implementation and beyond. • Conduct post-implementation reviews, ensuring smooth handover to operations teams. • Manage escalations and exceptions to resolution • Achieve New Air Booking transaction targets my maximizing onboarding and service adoption. • Achieve time to revenue acceleration targets by speeding up customer delivery. What We’re Looking For • A minimum of 12+ years in leadership roles within travel management, implementation, or customer success, with experience in global solution design. • Proven ability to lead and develop high-performing teams in a virtual or global environment. • Strong project management skills with the ability to manage multiple large-scale, complex projects simultaneously. • In-depth knowledge of corporate travel systems, technology platforms (e.g., Sabre, Amadeus, Spotnana), and business travel best practices. • Exceptional communication skills, with an ability to engage and influence stakeholders at all levels. • Strong customer relationship skills with a focus on delivering measurable value

Responsibilities

The SVP will lead the customer activation of services, ensuring a fast and high-quality onboarding experience. They will oversee implementation and global solution design teams to deliver strategic transformation projects and optimize onboarding achievement.