Job Description

Strategic Leadership & Transformation

• Define and execute the transformation roadmap for commercial operations, aligning with sales, legal & finance to support the commercial strategy whilst ensuring strong governance and compliance
• Lead/Partner on cross-functional initiatives to streamline the lead-to-order and order-to-cash processes, integrating platforms, data, and workflows
• Partner with senior leadership across Sales, Finance, Legal, and Technology to drive adoption of new operating models, controls, processes and systems
• Play a key role in defining and executing our renewals transformation program from contract standardisation to defining roadmap to enable auto renewals

Contract Administration

• Oversee global contract governance, including service descriptions, templates, and compliance with audit requirements
• Collaborate with pricing, deal desk, finance and legal teams to optimise contractual practices and reduce cycle times
• Lead & develop the team responsible for contract lifecycle management, drafting, reviewing & amending (non legal terms) client contracts
• Drive more global standardisation in contracting including the role of contract administration.

Order Management

• Direct global order management operations, ensuring accurate client setup, billing, and renewal processing.
• Resolve revenue blocks and streamline workflows to enable timely revenue recognition and cash flow
• Implement automation and simplification initiatives to improve order accuracy and reduce manual effort
• Partner with enablement to ensure we increase right first time where knowledge or process gaps exist in the commercial organisation

Operational Excellence

• Drive continuous improvement through data-driven insights, automation, and simplification
• Establish and operationalise a rhythm of business for commercial operations, including performance metrics, governance, and reporting
• Build and lead high-performing teams across contract and order management