MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND TRAINING:

• Bachelor’s degree in business or related field. Work experience may be considered in lieu of a degree.
• Must be able to meet the qualifications necessary to be registered with the NMLS under the provisions set forth by the S.A.F.E. Act.
• On an annual basis is required to complete all mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.

PRIOR EXPERIENCE:

• Minimum 10 years of experience in financial institution lending, preferably a credit union.
• Minimum 5 years senior executive level experience to include both real estate and consumer lending functions.

INTERPERSONAL SKILLS:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contact become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

OTHER SPECIAL SKILLS AND ABILITIES:

• Extensive working knowledge of NCUA and other applicable federal/state regulations and general knowledge of data processing.
• Thrives in a service-oriented environment with expertise in cross-selling credit union products and services.
• Strong understanding and the ability to update lending compliance regulations.
• Strong working knowledge of all Microsoft products, including WORD, Outlook, Excel, PowerPoint and the ability to utilize various credit union software platforms.
• Strong and compassionate leadership abilities.

PURPOSE:

To oversee all credit administration activities and ensure FBFCU is generating quality loans to its members while delivering the best possible service experience.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provides operational and strategic direction for all phases of underwriting, processing, funding and quality control for consumer and real estate lending.
• Responsible for interviewing, hiring, and educating staff; planning and assigning work and effectively addressing challenges within assigned departments.
• Collaborates with executive team members to enhance loan products and services through all delivery channels.
• Responsible for the continual training and development of all department staff including maintaining current Individual Development Plans (IDPs).
• Ensures all member loans are processed and underwritten in a timely manner. Creates standards for timeliness and tracks performance.
• Maintains up-to-date department policies, procedures and underwriting guidelines.
• Continually identifies and implements improvements to simplify workflow and create efficiencies.
• Responsible for preparing and developing reports (including various reports for the Board of Directors packet) and analytical analysis of reports and data to determine trends.
• Monitors performance of indirect dealers and recommends program removal of underperforming dealers.
• Actively participates in the credit union’s strategic planning process. Monitors progress toward goals and recommends actions to ensure the achievement of goals and objectives.
• Analyzes loan rates and terms in the local financial community and compared to industry peers and presents recommendations for changes to the CEO and executive team members.
• Supports Retail Services team promoting ancillary products, services and programs related to consumer lending (GAP, Warranty, CL&D, etc.) and ensures assigned staff actively cross-sell products to our members.
• Serves as primary contact for Credit Union Mortgage Association (CUMA) and all commercial loan broker and CUSO relationships. This includes tracking volume, portfolio management, pricing, compliance and service levels.
• Maintains knowledge of all consumer and real estate lending laws and regulations and ensures compliance.
• Works with Retail Services and Marketing and provides input on loan promotions.
• Works with Internal Audit, and when necessary, outside CPA firm and NCUA to ensure compliance.
• Assures the highest standards for member satisfaction through the timely resolution of member service issues, complaints, and problems.
• Responsible for managing all third-party lending relationships relating to underwriting and credit administration.
• Ensures monthly quality control audits are completed on a minimum of 10% of funded loans.

OTHER DUTIES AND RESPONSIBILITIES:

• Keeps abreast of knowledge of general economic conditions that may impact lending opportunities, delinquency levels and charge-offs.
• Participates in credit union community events.
• Performs other duties as needed or assigned.
• Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering and Customer Identification Policy (BSA), the OFAC Policy and Identity Theft Policy.