POSITION SUMMARY:

We are seeking a dynamic and experienced Sr. Vice President (SVP), Customer Success to lead our customer-centric initiatives and inspire a multi-level, geographically dispersed team while fostering a collaborative and results-driven culture. The SVP, Customer Success will play a critical role in aligning the entire organization around delivering exceptional value to our clients and driving revenue growth through new business acquisition, client retention, and organic growth.
The SVP, Customer Success is responsible for developing and implementing the overarching strategy for Customer Success that aligns with business objectives, with a focus on net customer retention, satisfaction, and expansion. This role is a full-time, remote, exempt position and reports to the Chief Executive Officer.
Base Salary Range: $290,000 - $320,000 annually.

SKILLS:

• Proven track record of leadership in a customer facing role within healthcare or data solutions industry.
• Strong understanding of the healthcare ecosystem and emerging trends.
• Demonstrated success in achieving sales targets and driving customer success initiatives.
• Excellent communication, negotiation, and relationship building skills.
• Strategic thinker with the ability to translate vision into actionable plans.

EXPERIENCE:

• Minimum 15 years of progressive leadership experience in account management and sales for large and mid-size healthcare industry stakeholders.
• Previous experience in healthcare technology, data solutions, or related fields.

EDUCATION:

• Bachelor’s degree in relevant field or equivalent experience required Healthcare Administration, Business Administration, Marketing and Communications preferred.

WHO WE ARE

Named one Modern Healthcare’s “Best Places to Work,” CAQH has helped nearly 1,000 health plans, 2+ million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable, and consistent. CAQH Insights researches opportunities to reduce the burden of manual processes in healthcare administration.

SUPERVISORY RESPONSIBILITIES:

• Supervise Sales, Sales Operations, and Account Management leaders.