SKILLS, KNOWLEDGE AND EXPERTISE

• Executive Experience: 10–12+ years of progressive experience in client services or performance marketing, including at least 5 years at VP-level or higher with direct, measurable P&L accountability.
• Leadership Scope: Proven experience managing 40+ person departments through senior leadership teams, with at least three organizational layers.
• Enterprise Expertise: Demonstrated track record managing high-value enterprise accounts ($50K–$200K MRR per client) with exceptional retention (<5% annual churn) and proven growth.
• Strategic & Operational Excellence: Demonstrated ability to operate with strategic altitude while maintaining operational precision; experienced in balancing aggressive growth goals with retention and risk management.
• Communication & Influence: Executive-level communicator comfortable engaging C-suite stakeholders, navigating complex escalations, strategic expansion planning, and client renewals.
• Team Builder: Proven capability in scaling layered leadership structures, mentoring senior leaders, and fostering a high-performance culture focused on clarity and accountability.
• Cross-Functional Alignment: Extensive experience collaborating with performance media, growth, or CRO teams, ensuring cohesive client strategies and outcomes.

ROLE OVERVIEW:

We’re seeking a strategic executive leader who will own and elevate our Enterprise Client Services division. As SVP, Enterprise Client Services, you will provide visionary leadership across Client Success, Paid Search, and Paid Social teams, driving profitable growth, retention, and operational excellence for our highest-value enterprise accounts.

KEY RESPONSIBILITIES

• Executive Ownership: Own the Enterprise Business Unit’s P&L, client experience, and Net Revenue Retention (NRR).
• Cross-Functional Leadership: Directly manage senior leaders in Client Success, Paid Social, and Paid Search, ensuring alignment around ambitious client growth, performance, and retention targets.
• Strategic Client Delivery: Lead strategic oversight of top-tier enterprise accounts, driving clear alignment on KPIs, forecasting accuracy, and account health.
• Enterprise Relationship Management: Spearhead high-level, in-person Quarterly Business Reviews (QBRs), deepening client relationships and unlocking substantial growth opportunities.
• Organizational Scaling: Build and scale multi-layered leadership teams, ensuring clear career pathways, accountability frameworks, and training systems.
• Operational Excellence: Develop scalable internal systems, playbooks, onboarding processes, and performance reporting structures to ensure consistent execution across all departments.
• Escalation Leadership: Serve as the senior-most escalation point for complex, high-stakes client challenges, collaborating strategically with internal stakeholders to resolve effectively.
• Leadership Development: Hire, mentor, and elevate leaders across Client Success, SEM, and Paid Social, fostering a culture of accountability, clarity, and high performance.
• Strategic Influence: Actively participate in executive-level strategic planning, forecasting alignment, and cross-departmental resource allocation decisions.