At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish you must be prepared to set a high bar for yourself and those around you. Tis always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact with a sharp and passionate team at your back. If Braze sounds like a place wyou can thrive, we can’t wait to meet you.

• Strategic Vision: Define and execute a comprehensive Customer Success strategy that aligns with Braze’s overall business goals, focusing on customer retention, satisfaction, and revenue growth.
• Global Leadership: Lead and manage the global Customer Success team, ensuring alignment across regions and fostering a high-performance culture that prioritizes customer outcomes.
• Customer Advocacy: Build and maintain strong relationships with key customers, acting as their advocate within the organization to ensure their needs and feedback are prioritized in product development and strategic planning.
• Customer Value Achievement: Deploy strategies across the global Customer Success team that focus on customer value identification and accelerated value realization, ensuring all customers are achieving success with the Braze platform.
• Cross-Functional Collaboration: Collaborate closely with Sales, Product, Customer Support, Professional Services, and Marketing teams to drive customer engagement and ensure a seamless customer journey from onboarding through renewal.
• Revenue Optimization: Identify and capitalize on upselling and cross-selling opportunities, working in partnership with the Sales team to maximize customer lifetime value and drive revenue growth.
• Data-Driven Insights: Utilize customer feedback and data analytics to identify trends, challenges, and opportunities for improvement, leveraging insights to inform strategic decisions and enhance customer experiences.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer success initiatives, ensuring accountability and continuous improvement.
• Industry Leadership: Stay abreast of industry trends and best practices in customer success, continuously seeking innovative approaches to enhance customer engagement and satisfaction.