SVP/GM, Five Iron At Home (Brand TBD) & Simulator Installations (Corporate at Five Iron Golf NYC LLC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

175000.0

Posted On

10 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

P&L Ownership, Project Management, Cross-Functional Leadership, Sales Strategy, Customer Experience, Installation Standards, Business Model Development, Vendor Strategy, Quality Assurance, Logistics Management, Team Building, Marketing Strategy, Service Model Development, Construction Knowledge, Operational Consistency, Entrepreneurial Mindset

Industry

Entertainment Providers

Description

Description Five Iron Golf (5i) is the country's biggest indoor golf company with 40 locations across the globe and many more on the way. 5i is not your traditional country club. We aspire to establish a casual, relaxed environment for golfers and non-golfers alike. We are a fun and growing company with an urban vibe. We offer indoor golf simulation, lessons, golf fittings, events, and food and beverage service. Five Iron Golf is launching Five Iron At Home (new brand to be created later)—a standalone simulator installation and services business delivering premium, design-forward simulator builds for high-end residential, hospitality, fitness, corporate, and multifamily clients. This role is a SVP/GM-level operator with full P&L ownership who will build, launch, and scale this new business while also leading and standardizing Five Iron’s internal simulator installation engine supporting: Five Iron corporate location builds Franchise location builds The new external installation/services business (Brand TBD) This is not a maintenance role. This is a founder-mindset GM role responsible for strategy, org build, execution, and results—operating as part of the core Five Iron leadership team. You’ll operate cross-functionally across Development, Construction, Ops, Technology, Marketing, Finance, and Franchise to build the installation engine and scale the new business. Reporting: This role reports to the CEO and Chief Development Officer. What You’ll Build You will build a full-service simulator installation and services platform offering: Premium residential & commercial simulator installations Tiered packages, upgrades, and add-ons Mobile simulators (tent, trailer, etc.) Design guidance (finishes, lighting, AV/IT, sound) Ongoing service, maintenance, and support plans A scalable installation, logistics, and QA engine powering Five Iron’s growth across Corporate + Franchise Key Responsibilities 1) Enterprise Installation Leadership (Corporate + Franchise + Brand TBD) Own the end-to-end installation function across corporate builds, franchise builds, and external installs Build and lead the internal installation organization (org design, hiring, training, performance management) Create and enforce installation standards: playbooks, QA/QC checklists, commissioning, and handoff protocols Set the “Five Iron standard” for build quality, tech performance, fit & finish, and customer experience Partner with Development, Construction, Ops, Franchise, and Technology to plan and execute openings and installs Build scalable capacity planning (internal teams + vetted partner bench as needed) 2) New Business Creation & Strategy (Brand TBD) Define the business model, pricing tiers, margins, and go-to-market strategy Create differentiated simulator packages and add-ons aligned with the Five Iron ethos Establish vendor strategy across hardware, software, AV/IT, turf, screens, enclosures, and accessories Build a repeatable operating cadence: quoting, SOWs, timelines, warranty/service policies, escalation paths Launch a scalable service model (preventative maintenance, SLAs, remote support, dispatch) 3) Brand Creation & Go-To-Market (Brand TBD) — You Own This Lead the creation of a standalone brand identity within the Five Iron ecosystem (name, positioning, visual identity, tone) Define the product and service menu the brand will be known for (packages, finishes, “Five Iron vibe” standards) Oversee a customer-facing website, quoting/lead intake flow, and customer comms journey Develop marketing collateral: pitch decks, spec sheets, renders, case studies, before/after content Partner with Five Iron’s marketing team while serving as the accountable owner for launch and ongoing evolution 4) Sales & Market Expansion Build the initial sales strategy to win NYC first, then expand regionally/nationally Develop channel strategy (referral partners, GCs, architects/designers, building owners, hospitality/fitness groups) Establish pipeline management, quoting standards, and sales-to-ops handoff processes 5) Project Execution & Client Experience Own on-site project management for residential and commercial builds Coordinate with clients, GCs, architects, engineers, and building management Ensure permitting/code compliance readiness and site coordination Deliver a premium customer experience from first visit ? install ? handoff ? ongoing support 6) Warehouse, Logistics & Light Manufacturing (Enterprise-Wide) Evaluate and stand up a warehouse/ops footprint (lease, layout, systems, staffing) Run inventory, shipping/receiving, kitting, and logistics for: External installs (Brand TBD) Five Iron corporate builds Franchise builds Stand up light manufacturing/assembly where it improves cost, quality, or speed (e.g., screens, turf kits, mats, enclosure components) Implement inventory management, forecasting, purchasing discipline, and cost controls 7) Financial & P&L Ownership Own the full P&L for the new business and installation operations performance Build budgets, forecasts, and unit economics (margin by package, labor model, cost-to-serve) Optimize margins across hardware, labor, logistics, and assembly/manufacturing Report performance to the CEO and Chief Development Officer with clear KPIs (throughput, quality, margin, install cycle time, NPS) Success Metrics (Examples) Install capacity/throughput and on-time delivery rate across Corporate/Franchise/Brand TBD Quality score, punch-list rate, rework rate Gross margin by install type and package tier Install cycle time (contract ? completion) and customer NPS Vendor performance (cost, lead times, failure rates) Service plan attachment rate and recurring revenue Ideal Profile (Nice-to-Haves, Not Requirements) We’re looking for an entrepreneurial operator who wants to run a business inside Five Iron—someone who can build from zero to one, juggle many work streams at once, and partner effectively across the company. What matters most: Founder/GM mindset: you want to own outcomes, not just tasks Strong generalist horsepower: you can multitask, prioritize, and keep multiple initiatives moving simultaneously Cross-functional leadership: you can work smoothly with Development, Construction, Tech, Ops, Marketing, Finance, and Franchise partners High standards: you care about quality, fit/finish, customer experience, and operational consistency Practical execution: you’re comfortable in the details and on job sites, and you can also zoom out to build systems Helpful experience (nice-to-have): Building or scaling a services business, installation business, or hardware-enabled business Leading field teams, project managers, or multi-site operations Familiarity with construction/project delivery, AV/IT, experiential installs, hospitality, fitness, or home services Vendor sourcing/negotiation, procurement, logistics, and inventory operations P&L ownership, budgeting/forecasting, or GM-level responsibility Experience helping launch a new brand, product line, or go-to-market motion Bottom line: if you thrive in ambiguity, love building, and can drive results through many stakeholders, we want to talk. Benefits: Health, Dental, and Vision insurance Long and Short Term Disability Accident and Critical Illness Insurance 401K Meals while working are included for free **Benefits only apply to Full-Time Employees** Job Type: This position will be a full time exempt role Location: NYC Hours: Will vary by week but expect to work full time with some travel Salary: The salary range for this position will be $150,000-$175,000 (including incentive compensation)

Responsibilities

The SVP/GM will lead the end-to-end installation function across corporate and franchise builds, while also creating and scaling a new standalone simulator installation business. This includes defining the business model, overseeing project execution, and ensuring a premium customer experience.