SVP, Professional Services at OneTrust

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

405000.0

Posted On

02 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Consulting, Customer Journey Mapping, Team Building, Project Management, Data Driven Decision Making, Partnership Management, Training Management, Operational Excellence, Budget Management, Resource Optimization, Technology Implementation, Scalable Offerings, Cross-Cultural Leadership, High-Performance Teams, Cost-Effective Management

Industry

Software Development

Description

Strength in Trust OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge OneTrust is seeking a Senior Vice President of Professional Services to lead our professional services team globally. This team will lead new customer deployments as well as drive and manage existing client requirements. The Vice President of Professional Services will report to the SVP Customer Experience (Chief Customer Officer) and will play a critical role in defining the company's professional services implementation methodology and project success. Your Mission Executive Leadership Provide transformational leadership across OneTrust’s global Professional Services Organization that delivers an outcome based and value driven experience to our customers and drives product and usage expansion Communicate and drive the vision for OneTrust’s Services experience and instill confidence in operational processes, for both customers and our internal teams Use technology and industry standard methodologies to create a multi-channel Services experience that allows customers to choose from self-provision to full services deployment and everything in between Build out a catalog of advanced services and technology that creates maximum value for all customers across the portfolio, across all phases of the customer journey and lifecycle Continually share and communicate platform and product improvements to our Product and Engineering teams to enhance the customer experience and adoption of our products across the customer base Automate the onboarding experience through the use of technology and tooling, playbooks, and best practice configuration Implement future thinking technology to impact the speed of deployment and onboarding, in particular data migration technologies and automation technologies Operational and Delivery Excellence Build and implement a portfolio consulting business model that allows the customer to choose a path for their implementation, adoption and expansion journey from light touch to full project management Reimagine the implementation and adoption journey through the lens of Professional Services across all products through collaboration and redesigning the process from pre-sales through onboarding, and ultimately adoption and expansion Create relationships with Partners to drive lifetime value and increase customers use and adoption of the OneTrust platform Optimize process, cost, and talent resourcing by addressing inefficiencies, establishing discipline and rigor around team operations Drive alignment across the global PS organizations to accelerate value and productivity across product lines and geographies without jeopardizing customer experience or happiness Plan and manage budgets, monitor monthly spend, driving cost efficiencies Continuously look for ways to expand catalog, bookings and revenue model across all regions Create a sustainable and cost-effective Model that grows PS bookings over the next 18 months at no less than break even P&L lines and geographies without jeopardizing customer experience or happiness Plan and manage budgets, monitor monthly spend, driving cost efficiencies Continuously look for ways to expand catalog, bookings and revenue model across all regions Create a sustainable and cost-effective Model that grows PS bookings over the next 18 months at no less than break even P&L You Are Your Experience Includes 10+ years managing distributed services teams across multiple regions. Consulting experience at a large organization. Experience crafting scalable offerings for onboarding customers in both Self-Managed and SaaS environments Global experience leading multiple teams across multiple time zones and cultures. Experience building high-performance teams that achieve ambitious goals in a high-velocity environment Strong commercial and financial judgment and the ability to prioritize and make data driven decisions Success in establishing cost-effective and resource-effective management with a focus on EBITDA; ability to optimize for efficiency and cost. Deep understanding in customer journey mapping and creating offerings to meet the needs of different customer segments. Ability to create new market offerings and implement them at speed. High level of maturity in working with a Partnership channel to bring value for customers. Experience in creating and managing a training team to educate internal and external stakeholders Successful track record of leadership as it relates to building collaboration and consensus between disparate groups; a leader who can gain consensus from his/her organization around cohesive execution strategies. Demonstrated success in partnering with recruiting teams to attract, retain, and develop strong technical talent. For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range $270,000—$405,000 USD Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com. Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Responsibilities

Lead the global Professional Services team to manage customer deployments and existing client requirements. Define the company's professional services implementation methodology to ensure project success and enhance customer experience.