SVP/VP, Site Reliability Engineering Domain Lead, SRE & Governance, Group T at DBS Bank

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Site Reliability Engineering, Production Support, Automation, Incident Management, Problem Management, Capacity Monitoring, Observability, Stakeholder Management, Root Cause Analysis, Unix, Oracle, Java, Openshift, Cloud, Risk Management, Disaster Recovery

Industry

Banking

Description

Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Roles & Responsibilities - Manage a large team of Production Support Personnel across 3 geographical locations - Ensure SLAs on Alerts and Incidents are proactively managed and reduce in Mean Time To Recover (MTTR) by 20% - Ensure strict adherence to Standard Operating Procedure for recovery - Deliver a playbook for onboarding on new tasks / activities to Production support - Identify opportunities to automate Production support activities and reduction in manual acti - Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils. - Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met. - Follow Production Support Processes and giving input to strengthen time to time - Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment - Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management - Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages - Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production. - Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews. - Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs Requirements - 10 - 12 years of strong experience in the Banking industry with minimum 5+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Banking environment - Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment. Pro-active Capacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting tools - Automation of manual tasks in a Production Support - Build and maintain Production monitoring and automation solutions - Build and implement Service improvements. Identify, measure and report performance trends – SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs - Sound understanding of RDBMS / Unix / Cloud/ Large banking applications - Strong team player, effective at communicating internationally and used to working closely with remote teams - Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java/ Openshift - Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment - Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance. - Present facts and recommendations effectively in oral and written form - Pro-active, independent, resourceful, and able to work in a team -en Location: DBS Asia Central Job: Technology Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

Manage a large team of production support personnel across three geographical locations to ensure system stability and performance. Drive automation of manual processes, manage incident resolution, and facilitate root cause analysis to improve service reliability.