SKILLS & EXPERIENCE

• Previous experience in an Assistant Manager/supervisory role within a retail environment
• Strong sales skills and ability to motivate others to achieve targets
• Developed customer service skills
• Organised and efficient time management
• Excellent oral and written communication
• Computer literacy skills (Word, Excel, PowerPoint)
• Enthusiastic, self-motivated and ready to lead by example

• Lead, motivate, and inspire employees to achieve sales targets
• Support in overseeing day-to-day operations ensuring the store is operating smoothly
• Coach employees on KPI’s on a weekly basis
• As required, assist the Store Manager with reporting
• Support interviews, training and on-boarding of new employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all company and brand policies and procedures
• Ensure the visual merchandising guidelines are adhered to
• Assist with inventory management and stock procedures
• Handle escalated customer complaints
• Uphold the highest level of professionalism and customer service