SWE - Triage Engineer, Siri at Apple

Cupertino, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bug Triage, Communication Skills, Programming Skills, Python, Javascript, Git, Swift, Objective-C, C/C++, Data Analytics, ML/AI Concepts, Automation, Root Cause Analysis, Log Analysis, Issue Reproduction, Quality Assurance

Industry

Computers and Electronics Manufacturing

Description

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. FaceTime, Phone, SharePlay, Messages, Mail, Safari and WebKit are some of the most used applications and frameworks across both iOS and macOS platforms, and our work here touches millions of customers. The Triage Engineering team is looking for an enthusiastic, and detail-oriented engineer to help deliver the next quality release of these products on Apple’s platforms. DESCRIPTION The Triage Engineering team is looking for an engineer with a strong technical and triaging background to help screen and triage incoming bug reports, handle a large influx of reports, reduce them to practical steps and assign them to the appropriate team. By understanding the reports coming in and escalating them appropriately, you will play a key part in making future releases of Apple’s communication applications and browser exceptional. In this role, you will help us screen incoming bugs, run a large queue in a timely manner, reduce them to practical steps, and assign them to appropriate engineers. Excellent communication skills are a must because of the close interaction with several engineering teams throughout Apple for this role. In addition to leveraging your programming skills to automate and scale various aspect of triaging to identify critical issues faster. Responsibilities include: - You will triage incoming bugs, analyze logs, reproduce issues and help determine the correct resolvers, the priority of problems, while identifying emerging trends across the reported issues - You will design, develop and automate triaging of incoming bugs - You will drive quality and champion bug fixes by working closely with the development team and participating in root cause analysis. MINIMUM QUALIFICATIONS One year of experience diagnosing and triaging software issues Bachelor's degree in computer science or related field; 2 years of relevant professional experience may substitute for the educational requirement Excellent written and verbal communication Experience working with Git or other source control systems Excellent programming skills in Python, Javascript or other languages PREFERRED QUALIFICATIONS Experience in Swift or Objective-C or C/C++ Experience in building and deploying tools Understanding of ML/AI concepts and data analytics Web browser experience

Responsibilities

The Triage Engineer will screen and triage incoming bug reports, analyze logs, reproduce issues, and assign them to the appropriate teams. They will also design and automate the triaging process to identify critical issues faster.