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Swedish Customer Service Agent for big Fashion website - Work In Greece at Mercier Consultancy MD

, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Swedish, Proficiency In English, Customer Service Experience, Strong Communication Skills, Customer-Focused Attitude, Patience, Professionalism, CRM Systems Proficiency, Office Applications Proficiency, Interest In Fashion, Passion For Service

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is delighted to present an exceptional opportunity for a Swedish Customer Service Agent at a leading fashion website. This role provides the unique chance to work in beautiful Greece while assisting Swedish-speaking customers in navigating their online shopping experience. Responsibilities Provide outstanding support to Swedish-speaking customers via phone, email, and chat regarding their inquiries about fashion products and services. Assist customers with order placements, returns, and exchanges while ensuring a smooth shopping experience. Troubleshoot and resolve customer complaints in a professional and timely manner. Document all customer interactions accurately in the CRM system to track inquiries and feedback. Collaborate with team members to improve service processes and enhance overall customer satisfaction. Stay updated on fashion trends, product offerings, and promotions to provide informed assistance. Fluency in Swedish (both written and spoken); proficiency in English is a plus. Experience in customer service, preferably in the fashion or e-commerce industry. Strong communication skills and a customer-focused attitude. Ability to handle customer queries with patience and professionalism. Proficient in using CRM systems and standard office applications. Willingness to work in Greece and adapt to a new cultural environment. A genuine interest in fashion and a passion for delivering exceptional service. Competitive Monthly Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The Swedish Customer Service Agent will provide support to Swedish-speaking customers via phone, email, and chat, assisting them with inquiries about fashion products and services. They will also troubleshoot complaints and document customer interactions in the CRM system.