Swedish Customer Support Advisor | Delivery Services - Remote In Greece at Mercier Consultancy MD

, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Swedish Language, English Language, Problem-Solving, Communication Skills, Interpersonal Skills, CRM Systems, Logistics Knowledge, Delivery Services, Order Tracking, Shipping Options, Service Policies, Complaint Resolution, Remote Work, Flexibility, Customer Satisfaction

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is looking for a dedicated Swedish Customer Support Advisor specializing in Delivery Services for a remote position based in Greece. This role offers you the chance to assist our Swedish-speaking clients, helping them navigate our delivery options while providing top-tier customer support in a flexible, remote work environment. Key Responsibilities Provide exceptional customer service to Swedish-speaking clients via phone, email, and live chat. Assist customers with inquiries related to delivery services, including order tracking, shipping options, and service policies. Handle and resolve customer complaints effectively, ensuring a high level of customer satisfaction. Document all customer interactions accurately in our CRM system for effective record-keeping and future reference. Work collaboratively with logistics and operational teams to address customer concerns and improve service efficiency. Stay updated on the latest company offerings, shipments, and delivery processes to provide informed assistance to customers. Fluency in Swedish (both written and spoken) is essential; proficiency in English is advantageous. Previous experience in customer support, especially within the delivery or logistics industry, is preferred. Strong communication and interpersonal skills, focused on creating positive customer experiences. Excellent problem-solving abilities and a proactive customer service mindset. Familiarity with CRM systems and customer service tools is beneficial. Ability to work independently in a remote setting while managing multiple customer inquiries. A commitment to delivering quality service and supporting customer needs effectively. Competitive Monthly Salary Fully Paid Relocation Package 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

The advisor will provide exceptional customer service to Swedish-speaking clients and assist them with inquiries related to delivery services. They will also handle complaints and document customer interactions in the CRM system.