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Swedish Speaking Customer Experience Agent - Work Remotely in Greece at Mercier Consultancy MD

, , Netherlands -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Swedish, Proficiency In English, Customer Service, Communication Skills, Problem-Solving Skills, CRM Systems, Online Communication Tools, Multitasking, Collaboration, Customer Satisfaction, Proactive Attitude, Attention To Detail

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to invite applications for the position of Swedish Speaking Customer Experience Agent, providing the flexibility to work remotely from Greece! We are looking for driven individuals who are committed to delivering exceptional customer service and enhancing the experience of our Swedish-speaking clients. As a vital part of our customer service team, you will be responsible for addressing inquiries and ensuring a supportive and informative interaction. Key Responsibilities Offer outstanding customer support in Swedish through various communication channels, including phone, email, and chat. Effectively manage customer queries and issues, ensuring prompt and accurate resolutions. Document customer interactions and maintain up-to-date records in our CRM system. Collect and relay customer feedback to contribute to continuous improvement of our services. Work collaboratively with team members to share customer insights and enhance service offerings. Stay knowledgeable about our products, promotions, and best practices in customer service. Fluency in Swedish (both oral and written) is essential; proficiency in English is a plus. Experience in a customer service, support, or related role is preferred. Strong communication and problem-solving skills with a focus on customer satisfaction. Ability to handle multiple tasks effectively and prioritize responsibilities in a remote environment. Familiarity with CRM systems and online communication tools. Enthusiastic, proactive, and dedicated to providing high-quality customer service. A collaborative spirit and ability to work independently as part of a remote team. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The Customer Experience Agent will provide outstanding customer support in Swedish through various communication channels. Responsibilities include managing customer queries, documenting interactions, and collaborating with team members to enhance service offerings.