Swedish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocatio at Mercier Consultancy MD

, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Swedish, Customer Service, Phone Support, Email Support, Chat Support, Product Information, Account Management, Troubleshooting, Complaint Resolution, CRM Systems, Problem-Solving, Communication, Empathy, English Proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team. This role offers the chance to work in beautiful Bulgaria, complete with paid relocation assistance. As a Customer Service Agent, you will provide exceptional support to our Swedish-speaking customers, ensuring their inquiries and needs are met with the highest level of service. Responsibilities Assist Swedish-speaking customers through phone, email, and chat, addressing inquiries related to products and services. Provide detailed information about offerings, assist with account management, and handle troubleshooting requests. Resolve customer complaints and issues efficiently, ensuring a positive customer experience. Accurately document all customer interactions in the CRM system for quality assurance and continuity. Collaborate with team members and other departments to enhance customer service and satisfaction. Stay updated with product knowledge, policies, and industry trends to provide informed assistance. Fluency in Swedish (both written and spoken); proficiency in English is preferred. Previous experience in customer service, ideally in a tech or retail environment. Strong problem-solving skills and a dedication to providing excellent customer service. Excellent communication skills and the ability to empathize with customers. Proficiency in CRM systems and basic computer applications. Self-motivated and able to work independently in a remote or hybrid setting. Willingness to relocate to Bulgaria with paid relocation support. A passion for supporting others and a commitment to professional growth. Competitive Salary Monthly Performance Bonus Monthly Accommodation Allowance Fully Paid Relocation Package Fully Paid Training Private Gym And Much More....

Responsibilities

The agent will assist Swedish-speaking customers via phone, email, and chat, addressing inquiries about products and services, providing information, and handling troubleshooting requests. Responsibilities also include resolving complaints efficiently and accurately documenting all interactions in the CRM system.