Swedish Speaking Customer Service for Food Delivery Platform - Work In Gree at Mercier Consultancy MD

, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Swedish, Customer Service, Communication Skills, Problem-Solving, CRM Applications, Food Delivery Knowledge, Account Management, Menu Options Knowledge, Promotions Knowledge, Delivery Processes Knowledge, Customer Complaints Handling, Order Placement Assistance, Collaboration, Industry Trends Awareness, Flexible Hours Willingness

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking Customer Service Representatives for a leading Food Delivery Platform, based in beautiful Greece. This role is ideal for individuals who are passionate about food, customer service, and experiencing a vibrant culture. As a representative, you will assist customers with their inquiries and support them in enjoying a seamless food delivery experience, all while communicating effectively in Swedish. Key Responsibilities Handle customer inquiries related to food orders, delivery statuses, and account management via phone, email, and chat in Swedish. Provide accurate information about menu options, promotions, and delivery processes. Assist customers with placing orders and resolving any issues that may arise during the ordering process. Address customer complaints and offer solutions to ensure high levels of satisfaction. Document all customer interactions accurately in our CRM system for future reference. Collaborate with restaurant partners and internal teams to facilitate an outstanding delivery experience. Stay updated on local restaurant offerings and industry trends to provide relevant insights to customers. Fluency in Swedish (both written and spoken) is essential; knowledge of English is a plus. Prior experience in customer service, preferably in the food delivery or hospitality industry. Excellent communication skills and a friendly, customer-focused attitude. Strong problem-solving capabilities with the ability to handle multiple inquiries efficiently. Familiarity with customer service software and CRM applications. Willingness to work flexible hours, including evenings and weekends as required. Relocation to Greece for the duration of employment is necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer Service Representatives will handle inquiries related to food orders and delivery statuses while providing support for a seamless food delivery experience. They will also document interactions and collaborate with restaurant partners to enhance customer satisfaction.