Swedish speaking Customer Support Agent for iGaming Company in Malta at Next Job Abroad

Gothenburg, Västra Götaland County, Sweden -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Swedish, Customer Support, Communication, Problem Solving, KYC, Withdrawal Approval, Security Checks, Sportsbook, Casino, Multitasking, Shift Work

Industry

Human Resources Services

Description

Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world? This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta. Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger. That’s what this opportunity offers. The Job — Customer Experience in Sports & Casino You’ll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails — you’ll handle it all, and no two days ever look the same. You’ll become a mini-expert in sportsbook & casino, and you’ll get the freedom to actually solve problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard. What You’ll Be Doing Helping customers via phone, chat and email Solving cases fully — not just forwarding them Approving withdrawals and handling KYC Running daily security checks Spotting trends and sharing insights to improve processes Working closely with other internal teams Reaching your KPIs and contributing to a strong team atmosphere Who You Are Fluent in Swedish Curious, social and confident in your communication Interested in sports/casino (or at least not confused by the concept of odds…) Open to shift work A multitasker who enjoys a fast-paced environment What You Get Relocation package + bonus scheme Hybrid work setup + up to 40 days fully remote abroad per year Private international health insurance Wellbeing allowance Home office setup bonus Breakfast on Tuesdays, lunch on Mondays & Wednesdays Regular team events and a big social expat community Career & Development You won’t get stuck here — the company invests heavily in growth. There’s an internal Academy where you can develop in areas like: Fraud Compliance Product Escalations Commercial If you're dreaming of a fresh start, warm weather and a career that actually leads somewhere — Malta might just be your next big chapter.

Responsibilities

The role involves serving as the primary contact for Swedish players via phone, chat, and email, handling inquiries related to accounts, payments, and general support. Responsibilities also include fully resolving customer cases, approving withdrawals, managing KYC procedures, and conducting daily security checks.