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Swedish-speaking Helpdesk Agent for Restaurant Platform - Remote from Greec at Mercier Consultancy

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Swedish, English, Helpdesk support, Customer support, Technical troubleshooting, Communication, Problem-solving, Organizational skills, Attention to detail, Technical aptitude, Software proficiency, Customer-oriented

Industry

Holding Companies

Description

Mercier Consultancy is looking for a Swedish-speaking Helpdesk Agent to provide exceptional remote support for our restaurant platform. This role is fully remote and based in Greece, offering a unique opportunity to work in a dynamic environment while supporting Swedish-speaking clients. As a Helpdesk Agent, you will assist restaurant partners and users with technical inquiries, troubleshoot platform issues, and ensure smooth operational experiences. Your expertise and language skills will play a vital role in maintaining strong customer relationships and enhancing client satisfaction. Responsibilities Provide remote helpdesk support to Swedish-speaking clients in the restaurant sector via phone, email, and chat Resolve technical questions and issues related to the restaurant platform efficiently Document all cases and client interactions in the support system accurately Guide clients in using platform features to maximize their benefits Collaborate with internal teams to escalate and resolve complex problems Collect client feedback to contribute to platform improvements Stay up to date with platform updates and relevant industry trends Fluency in Swedish and English, both written and spoken Strong communication and problem-solving skills Prior experience in helpdesk or customer support roles preferred Ability to work independently in a remote setup Good organizational skills and attention to detail Technical aptitude and willingness to learn new software tools Customer-oriented mindset with the ability to handle challenging situations calmly Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And More...

Responsibilities

Provide remote helpdesk support to Swedish-speaking clients in the restaurant sector via phone, email, and chat. Resolve technical inquiries, document cases, and guide users on platform features to ensure operational success.