Switchboard Client Services Officer at ACT Health

City of Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

84284.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Switchboard Operation, Collaboration, Flexibility, Communication, Administrative Support

Industry

Hospitals and Health Care

Description

Employment Type: Full Time, Temporary 11 months with possibility of extension and or permanency Classification: Administrative Services Officer Level 3 (PN 70803) Salary: $78,755 – $84,284 (Plus 12.5%25 Super) Location: Canberra Hospital Section: Operational Support Services Closing Date: 29 June 2026 What can we offer you: • Competitive pay rates and excellent working conditions within a tertiary hospital. • Salary Packaging with many options that provide full fringe benefits tax concessions. • Flexible working conditions. • Access to Employee Assistance Program. • Access to discounted gym membership. • Access to onsite Physiotherapists. • Onsite cafes, staff cafeteria, pharmacy and gift shop. About the Role: The Infrastructure and Health Support Services, Operational Support Services, is responsible for the provision of a range of Client Services to support the operations across various Canberra Health Services locations. The branch is committed to the CHS vision, role and values. Under general direction of the relevant business unit Manager/Supervisor, the Switchboard Client Services Officer provides exceptional customer service, incorporating our core values, Reliable, Progressive, Respectful and Kind, for Client Services business units. The Switchboard Client Service Officer is required to work shift work as some business units operate 7 days a week with rotating shifts, including weekends and public holidays. The Switchboard Client Services Officer is expected to work collaboratively with other business units across CHS and be supportive and flexible in leading the changing priorities of the business portfolio. This position will be based at Canberra Hospital and the University of Canberra Hospital with some travel required to other Canberra Health Services sites. For more information regarding the position duties click here for the Position Description. Please note prior to commencement successful candidates will be required to: • Undergo a pre-employment National Police Check. To Apply: Please apply online by submitting a copy of your CV along with a 2-page response to the Selection Criteria, listed in the Position Description. ***Please note applications submitted via an agency will not be accepted for this position*** *** Please note selection may be based on written application and referee reports only. *** Canberra Health Services (CHS) is focused on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website. Our Vision: creating exceptional health care together Our Role: to be a health service that is trusted by our community Our Values: Reliable, Progressive, Respectful and Kind CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply. The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory’s history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics. If you would like further information regarding this opportunity, please contact Jemma Saunderson at (02) 5124 7991 or at Jemma.Saunderson@act.gov.au. #LI-DNI

Responsibilities

Provide exceptional customer service and switchboard support for Client Services business units across Canberra Health Services. Work collaboratively with other units to manage changing priorities within a tertiary hospital environment.