TOGETHER, WE CHAMPION PROGRESS…

At Pullman, Progress is at the heart of what we do! By joining Accor and Pullman & Mercure Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
Job Description

Some of the duties include the following:

• Receive each guest call in a professional, friendly and timely manner.
• Maintain effective communication with all related department to ensure smooth service delivery to our guests.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of all hotel outlets, services, events and local experiences.
• Maintain an awareness of guest profile through Opera Cloud.
• Assist customers with reservation queries.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Flexibility to assist the Front Office department with Guest Relations matters, i.e. preparing for VIP guest arrivals, anticipating guest needs, and communicating crucial information to all relevant hotel departments.
• Flexibility to support the Hotel Reception/Lobby, as required.

Qualifications

• Receive each guest call in a professional, friendly and timely manner.
• Maintain effective communication with all related department to ensure smooth service delivery to our guests.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of all hotel outlets, services, events and local experiences.
• Maintain an awareness of guest profile through Opera Cloud.
• Assist customers with reservation queries.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Flexibility to assist the Front Office department with Guest Relations matters, i.e. preparing for VIP guest arrivals, anticipating guest needs, and communicating crucial information to all relevant hotel departments.
• Flexibility to support the Hotel Reception/Lobby, as required