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Switchboard Operator - Call Center at Extraco Banks

Harker Heights, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Switchboard Operation, Call Routing, Customer Service, Conference Call Coordination, Administrative Support, Microsoft Office, Active Listening, Attention To Detail, Professional Communication

Industry

Food and Beverage Manufacturing

Description

SWITCHBOARD OPERATOR – JOB SUMMARY We are seeking a professional and customer-focused Switchboard Operator to serve as the first point of contact for incoming communications. This role is responsible for efficiently managing and routing calls, supporting internal communication needs, and delivering an exceptional customer experience. KEY RESPONSIBILITIES * Operate the telephone switchboard and accurately route incoming calls to appropriate personnel * Answer calls promptly with professionalism, courtesy, and a customer-first approach * Coordinate and set up conference calls for employees * Maintain and update telephone system records and employee profiles * Perform general clerical and administrative support tasks * Assist with special projects and additional duties as needed QUALIFICATIONS * High school diploma or equivalent required * Prior experience operating a telephone system preferred * Proficiency in Microsoft Office applications and other business software CORE COMPETENCIES * Strong customer service orientation with a friendly and approachable demeanor * Ability to collaborate effectively with coworkers and build positive working relationships * Composure under pressure with a calm and professional attitude * Active listening skills and strong attention to detail Work Hours: Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am – 1:00pm. Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.

Responsibilities

The role serves as the first point of contact for incoming communications, managing and routing calls to appropriate personnel. Additionally, the operator handles conference call setups and provides general administrative support.