Switchboard Operator - Clerical Specialist - PBX/Telecom at GENTIVA CERTIFIED HEALTHCARE CORP DBA KINDRED

Columbus, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Switchboard Operation, Paging Systems, Radio Communications, Alarm Monitoring, Emergency Response, Customer Service, Communication, Multi-line Phone Systems, Clerical Tasks, Data Entry, Independent Judgment, Attention To Detail, Professional Demeanor, Visitor Management, Protocol Adherence

Industry

Hospitals and Health Care

Description

Join St. Francis–Emory Healthcare, a 376-bed community-connected hospital in Columbus, GA, that blends cutting-edge care with hometown purpose. As part of the ScionHealth network, St. Francis has been recognized and awarded multiple high-performing honors by U.S. News & World Report, and received multiple disease-specific certifications from the Joint Commission, and was a rated Top Large Hospital in Georgia. St. Francis also delivers advanced heart, orthopedic, and women’s care services. At St. Francis, you will experience a culture of excellence where your work directly shapes the health of our community. Job Summary The Clerical Specialist – PBX/Telecom is responsible for operating the hospital’s switchboard, paging and radio systems, and alarm monitoring systems. This role serves as a vital communications hub for internal departments, emergency response teams, and the public, ensuring timely, professional handling of all telephone and emergency alerts. The position also provides after-hours receptionist support, visitor management assistance, and enforces facility communication policies. Essential Functions Answers, screens, and transfers internal and external telephone calls promptly and courteously Performs overhead paging and emergency code announcements according to protocol Monitors and responds to facility emergency, security, and maintenance alarms Operates hospital paging systems and radio communications equipment Notifies appropriate on-call staff for surgery, cath lab, endoscopy, and other service lines Enforces hospital visitation policies and assists with visitor inquiries after hours Performs clerical tasks such as filing, copying, stocking supplies, and data entry Documents key events and responses during emergencies for internal reporting Maintains a calm, professional demeanor while managing high call volumes and emergency communications Knowledge/Skills/Abilities/Expectations Strong communication and customer service skills Ability to remain composed and effective in emergency situations Proficient in the use of multi-line phone systems and paging equipment Basic computer skills and familiarity with clerical procedures Ability to handle confidential information appropriately Demonstrates critical thinking, independent judgment, and attention to detail Must be able to sit for extended periods and perform repetitive hand and finger motions Ability to work independently with minimal supervision Education High school diploma or equivalent required Licenses/Certifications None required Experience Minimum one (1) year experience operating a switchboard, call center system, or related telecommunications function preferred

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Responsibilities

This role is responsible for operating the hospital's switchboard, paging, radio, and alarm monitoring systems, serving as the central communications hub for internal teams and the public. Essential functions include promptly answering and transferring calls, executing emergency code announcements, and notifying on-call staff for various service lines.