JOIN OUR FABULOUS TEAM AT THE FARNHAM ESTATE SPA & GOLF RESORT AS SWITCHBOARD OPERATOR

We are currently seeking a Switchboard Operator as the first point of contact over the phone to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.
Provides prompt and courteous handling of all incoming calls and assistance for outgoing calls. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated Managers for immediate assistance.

REQUIREMENTS

• Strong command of the English Language
• Experience in hospitality would be beneficial but not essential.
• Excellent Customer Service
• Welcoming friendly personality and manner
• Ability to prioritise and organise work
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
• Ability to maintain Hotels standards, policies and procedures.
• Maintain high concentration and make concise decisions, and follow up where required.
• Ability to work in a fast-paced busy environment.
• Handling of Lost & Found inquiries
• Ascertain caller’s needs and comply with such to ensure caller’s satisfaction.
• Other duties as required

ROLE/RESPONSIBILITIES:

Provides prompt and courteous handling of all incoming calls and assistance for outgoing calls.
Assisting Reception Team in the recognition of all Farnham Estate guests, In House Guests and Non-resident Guests visiting the property.
Ensure all departments are aware of all guests needs prior to arrival that will lead to a unique, memorable and personal stay. This includes communicating guests: preferences, service and amenities, membership affiliation, events, interests, VIP status, relationships, pet information, previous stay information.