Switchboard Operator at Inland Imaging

, , United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multi-line Phone System Operation, Call Transferring, Medical Record Requests, Faxing, CD Burning, PACS System Familiarity, Confidentiality, HIPAA Compliance, Communication Skills, Interpersonal Skills, Detail Oriented, Multi-tasking, Organization, Customer Service, Teamwork

Industry

Hospitals and Health Care

Description

Base Pay Range: $0.00 - $0.00 Job Description: The Switchboard Operator is a Full Time, Regular position working Monday-Friday 8am-4:30pm with a 30 minute lunch at the Valley Center Imaging Center. Summary: The switchboard operator is responsible for answering calls on a multi-line phone system and directing or transferring those calls to the appropriate department or person at Inland Imaging while maintaining a courteous, friendly and professional demeanor at all times. Also responsible for completing medical record requests. Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers phones on a multi-line high volume system in a pleasant and professional manner Answers all company incoming calls in a timely fashion with a professional greeting Utilizes appropriate company system to look up employees, physicians and departments to find appropriate phone number’s Accurately transfers calls to appropriate employee, physician or department Facilitates incoming callers medical records requests Faxes diagnostic reports to provider offices Burns patient exams and reports onto CD’s and flash drives to be mailed to patients and referring provider offices Familiar with PACS system by pushing images as needed per medical record requests. This position may be required to work in a hospital, urgent care or clinical setting. Performs other duties as assigned. General Duties/Responsibilities: Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers. Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location. Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies. Follows all policies regarding HIPAA, non-disclosure of confidential information and company security. Honest, pleasant manner and good personal hygiene. Free of alcohol and drug abuse. Ability to access multiple worksites in a timely manner. Excellent communication and interpersonal skills. Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment. Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc. Ability to consider individual needs in communication with and assessment and treatment of patients of all ages. Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance. Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department. Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities. Attendance is required for this position. Rotates to other shifts and locations as needed. Supervisory Responsibilities: There is no supervisory responsibility in this position Advocacy: Treats all patients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values Show We Care, Do The Right Thing, Maximize Individual Potential, Challenge Convention Qualifications: Education: High School Diploma/GED required Experience: One year of multi-line phone systems experience preferred Anatomy and medical terminology preferred. Medical office experience preferred. Computer Skills: Experience with the following computer applications is highly desired: Outlook; Workday; Internet/Intranet; Medocallis; Intellispace PACS Background Check: Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults In order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Clinical Associates, LLC will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list. Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test Nuvodia/Inland is an EEO employer... At Inland Imaging it's our mission and our commitment to live our core purpose and values every day and in every interaction with our patients, our providers — and with each other. The organization’s more than 120 subspecialty radiologists work with healthcare providers, hospitals, and clinics in Western, Central and Eastern Washington, Northern Idaho, and Western Montana to deliver fast, accurate diagnostic imaging and answers that help guide and support patient care. Inland also operates and manages outpatient imaging centers around the region, featuring state-of-the-art technology and experienced and well-trained clinical, clerical, and professional staff, dedicated to providing answers you can trust and care you can count on.

Responsibilities

The Switchboard Operator is responsible for answering calls on a multi-line phone system, courteously directing or transferring them to the appropriate personnel at Inland Imaging, and handling medical record requests. Essential duties include professionally answering high-volume incoming calls, accurately transferring them, facilitating record requests, faxing reports, and burning exams/reports onto CDs or flash drives.