Switchboard Operator at Innovation At Work Inc

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Switchboard operation, Multi-line telephone systems, Call routing, Emergency notifications, Overhead paging, Customer service, Call logging, Data entry, Communication, Multitasking, Microsoft Office, HIPAA compliance, Privacy Act compliance, Active listening, Problem solving

Industry

Description

Description Position Overview Innovation At Work, Inc. is seeking professional and reliable Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in Bronx, NY. This role is responsible for managing high-volume incoming calls, routing communications accurately, and supporting critical hospital communication functions including emergency notifications and overhead paging. --- Available Shifts (24/7 Coverage Required) Weekday Shifts (Monday – Friday): - Day Shift: 7:00 AM – 3:00 PM - Evening Shift: 3:00 PM – 11:00 PM - Overnight Shift: 11:00 PM – 7:00 AM Weekend & Holiday Shifts: - Day Shift: 7:00 AM – 3:00 PM - Evening Shift: 3:00 PM –11:00 PM - Overnight Shift: 11:00 PM – 7:00 AM Schedules will be assigned based on operational needs. Candidates must be flexible to work weekends, holidays, and rotating shifts. --- Key Responsibilities - Operate multi-line telephone switchboard systems in a high-volume environment - Answer and route incoming calls to appropriate departments, staff, and on-call personnel - Initiate overhead paging announcements and emergency code communications - Maintain accurate logs of calls, messages, and critical communications - Provide information and assistance to patients, visitors, and staff in a professional manner - Monitor and respond to urgent and routine communication requests - Ensure timely and accurate message delivery across departments - Maintain confidentiality in accordance with HIPAA and Privacy Act requirements Requirements Minimum Qualifications - High School Diploma or equivalent - Minimum of 1–2 years of experience in a call center, switchboard, or customer service role - Ability to handle high call volumes in a fast-paced environment - Strong verbal communication and listening skills - Basic computer proficiency (Microsoft Office, call logging systems) - Ability to multitask and prioritize effectively

Responsibilities

The Switchboard Operator manages high-volume incoming calls and routes communications to appropriate hospital departments and personnel. They are also responsible for initiating emergency code communications and maintaining accurate logs of all critical hospital interactions.