SWITCHBOARD OPERATOR

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: 40hrs per week, working 5 shifts between Monday – Saturday. Operational hours are Mon - Fri 08:00-18:00 and Sat 09:00-17:00
Salary: £12.60 per hour

• Managing high levels of incoming calls that require redirected to the relevant department
• Answer calls in a professional and efficient manner, demonstrating a high level of customer service
• Capture and log call details to track workload and productivity
• Ensure correct procedures are adhered to
• Work as part of a team to achieve operational expectations
• To undertake additional duties in line with management requests as required.
• Meet individually set KPIs