YOU’LL HAVE THE FOLLOWING SKILLS/EXPERIENCE:

· Previous work in similar telecoms environment.
· Experience of handling a high volume of calls.
· Excellent communication (Written & Verbal).
· Handling sensitive situations.
· Problem solving.
· Work under pressure both alone and as part of a team.
· Experience of working in a busy switchboard or call centre and in a hospital environment.

· Answering all calls promptly, within a set maximum target time
· Understanding and be able to utilise all extensions and switchboard features in the efficient handling of calls.
· Providing agile working, a trust laptop will be provided in this instance.
· Ensuring that the service is effectively run on a day-to-day basis; provide good quality telephone services; and opportunities for the development of the service are appropriately pursued, in order to achieve this, the jobholder will need to work effectively with colleagues from within the department and also outside the department including other Hospitals within the Trust.
· Communicating effectively with colleagues in the department and also with the supervisory/management team to ensure high standards are maintained.
· Alerting emergency teams for Cardiac Arrests, Medical Emergencies, Fire, Lifts and Security.
· Activating Major Incident protocol, if advised to do so.
· Liaising with General Practitioners, in relation to admissions
· Monitoring Medical Gas Alarms.