OTHER KEY SKILLS:

• Passionate about customer care.
• Excellent interpersonal and communication skills (written and verbal).
• Enthusiasm and infectious energy.
• Attention to detail.
• Leadership.
• Team player.
• Ability to multi-task and prioritize competing demands.
• Experience and Requirements:
• A minimum of 1-2 years guest services related experience.
• Previous hotel experience considered an asset.
• Bilingualism (French and English) required.

EDUCATION:

Hospitality/Tourism/Business degree would be considered an asset.
Job Types: Part-time, Permanent
Pay: $23.15 per hour

Benefits:

• Dental care
• Extended health care

Work Location: In perso

SWITCHBOARD OPERATOR (AT YOUR SERVICE AGENT) - UNIONIZED ROLE

Reports to: Front Office Manager/ Guest Experience Manager
Direct Reports: None

POSITION PURPOSE:

The At You Service Agent will provide our guests with consistent superior quality service in accordance to the Sheraton Brand Standards. Communicating in a manner which is welcoming, professional and courteous. This position will strive for to provide remarkable customer service experiences for each and every guest by understanding who our guests are and recognizing opportunities to exceed their expectations.
The At Your Service Agent will become the “Heart of House Concierge”. They will be familiar and knowledgeable of all hotel facilities, services and events including key brand programs. All guest requests are channeled through these agents. At Your Service Agents shall have strong organizational skills, analytical abilities and shall maintain an excellent rapport with hotel guests and hotel associates through enhanced communication skills. At Your Service Agents will respect guests welfare and security, ensuring all hotel guest information is kept private and verifying information prior to transferring any calls to guestrooms.