QUALIFICATIONS

• Successful completion of a Secondary School diploma (OSSD) or equivalent acceptable to the Hospital
• Successful completion of an Emergency Telecommunications Certificate or two years of experience in a large volume inbound call centre
• Recent and related inbound call centre and/or urgent dispatch experience of one year
• Proficient computer skills including word processing, spreadsheets, and email
• Demonstrated proficient communication skills; both verbal and written
• Advanced Attention to detail
• Demonstrated ability to organize and prioritize work
• Demonstrated ability to problem solve
• Demonstrated excellent customer service skills
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC’s Vision, Purpose and Values
• Demonstrated ability to attend work on a regular basis
  Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed. Tell us your story and apply today with your resume!

IMMUNIZATION REQUIREMENTS

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC’s Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC.

WORK PERMIT

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee’s accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process

Please refer the Job description for details