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Switchboard Operator at Urology Specialists of the Carolinas

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

23.0

Posted On

10 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Routing, Emergency Triage, Customer Service, Patient Records Management, Computerized Phone Systems, Professional Communication, Directory Maintenance

Industry

Hospitals and Health Care

Description

Description About Us Urology Specialists of the Carolinas is one of the largest independent urology groups in the country, proudly serving patients across the Carolinas. Following the merger of three leading regional urology practices, we have become a dynamic, physician-led organization with more than 70 providers dedicated to delivering exceptional, comprehensive urologic care while preserving the values of independent, physician-driven medicine. With a strong foundation and decades of trusted care, our team continues to grow to meet the needs of our patients and communities. Position Summary We are seeking a Switchboard Operator to join our expanding clinical team of dedicated professionals. The ideal candidate will be a compassionate, detail-oriented individual with a commitment to patient care, teamwork, and clinical excellence. Responsibilities Receive all incoming calls, route to appropriate departments, and page appropriate personnel. Triage and respond promptly and accurately to emergency calls according to establishes procedures. Greet patients and family members in a courteous and professional manner, ensuring professional representation of the organization. Keep switchboard internal and external directory up to date. Maintain accurate patient records and documentation. Requirements Qualifications High school diploma or GED required. Minimum one year experience in a medical facility setting. Basic knowledge of computerized phone system. Strong customer service skills required. Why Join Us? Be part of one of the largest and most respected independent urology organizations in the Southeast Collaborative, physician-led culture focused on quality and innovation Competitive compensation and comprehensive benefits Opportunities for professional growth and advancement Join Our Team If you’re passionate about patient care and looking to grow your career within a supportive and respected organization, we’d love to hear from you.

Responsibilities

The operator is responsible for receiving and routing all incoming calls and paging personnel. They must also triage emergency calls and maintain accurate patient records and directories.