Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Switchboard Representative at Focused

Columbia, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Communication Skills, Time Management, Organization Skills, Customer Service Orientation, Quick Thinking, Problem Solving, Accuracy

Industry

Banking

Description

POSITION PURPOSE: Provides service to customers by answering the switchboard and directing calls to the appropriate banks’ departments or employees. DUTIES, SCOPE, RESPONSIBLIITIES & AUTHORITY: Answers the switchboard to transfer customers and callers to the appropriate employees within Central Bancompany. Other duties include projects which can be completed between calls and distributing faxes as they arrive. Requires quick thinking and the ability to decide which bank and department can best handle the customer’s request. Work and performance are measured in quality, timeliness, problem solving ability, accuracy and customer service relations. Internal contacts are all departments of the banks within the holding company. Outside contacts include customers calling the bank telephone number to receive assistance. Trains back up personnel to cover for lunches and breaks. Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives. Qualifications Strong communication skills are required. Ability to manage time and organization skills are needed. Strong customer service orientation is required. A high school diploma is required with some previous banking/business experience preferred.

Responsibilities

The Switchboard Representative provides service to customers by answering the switchboard and directing calls to the appropriate departments or employees. They also handle projects between calls and distribute faxes as they arrive.