Because of our commitment to client satisfaction, Bridgehead IT has grown into an industry leader. We are actively seeking a personable, passionate, and highly driven individual for the System Administrator I position. This entry-level role is essential for supporting daily IT operations, ensuring system reliability, and assisting with the configuration and maintenance of essential infrastructure.

POSITION SUMMARY:

The System Administrator I is responsible for performing routine maintenance, monitoring, and troubleshooting of server and network systems. This role provides foundational support to IT operations and is an excellent opportunity for individuals looking to develop skills in system administration. The ideal candidate will have a basic understanding of system infrastructure, excellent troubleshooting abilities, and a proactive approach to learning.

SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
• 1-2 years of experience in IT support or a related technical role preferred, with foundational knowledge of system administration.
• Basic understanding of server operating systems (Windows and/or Linux) and common network services (e.g., Active Directory, DNS, DHCP).
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms is a plus.
• Strong troubleshooting skills with the ability to diagnose and resolve common technical issues.
• Excellent communication and interpersonal skills, with a client-focused approach to providing technical support.
• Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are preferred but not required.
• Ability to follow instructions, document procedures, and learn new concepts quickly.
• Personable and enthusiastic about growing skills in system administration and IT operations.

• Assist in the installation, configuration, and maintenance of server hardware, software, and related infrastructure to support business operations.
• Perform routine monitoring of system performance, including server uptime, storage usage, and resource availability, identifying potential issues for escalation.
• Provide basic troubleshooting and support for server, storage, and network issues, escalating more complex problems to senior administrators.
• Manage user accounts, permissions, and access control through Active Directory and other identity management systems.
• Conduct regular backups and participate in disaster recovery procedures to ensure data integrity and system resilience.
• Install updates, patches, and software upgrades to keep systems secure and up-to-date.
• Document configurations, maintenance tasks, and troubleshooting steps to maintainaccurate records.
• Respond to support tickets and service requests in a timely manner, ensuring client and internal user satisfaction.
• Assist with IT projects, including hardware deployments, system upgrades, and configuration changes, under the guidance of senior team members.
• Stay informed on emerging technologies and best practices to enhance knowledge and skills in system administration.
• Participate in on-call rotations, as needed, to provide after-hours support for critical issues.