Because of our commitment to client satisfaction, Bridgehead IT has grown into an industry leader. We are actively seeking a personable, passionate, and highly driven individual for the System Administrator II position. This role is essential for maintaining, optimizing, and securing critical client systems and supporting daily IT operations to ensure smooth and reliable performance.

POSITION SUMMARY:

The System Administrator II is responsible for intermediate-level management and troubleshooting of server, storage, and network systems. This role requires a solid understanding of system infrastructure and offers an opportunity to deepen expertise in system administration. The ideal candidate will be proactive, detail-oriented, and have strong technical problem-solving skills.

SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
• 3-5 years of experience in system administration or IT support roles, with demonstratedexpertise in server and storage management.
• Proficiency in managing server operating systems (Windows and/or Linux) and network services (e.g., Active Directory, DNS, DHCP).
• Experience with virtualization platforms such as VMware, Hyper-V, or similar.
• Knowledge of security practices, including firewalls, antivirus, and data protection strategies.
• Strong troubleshooting skills with the ability to diagnose and resolve intermediate to complex technical issues.
• Excellent communication and interpersonal skills, with a client-focused approach to technical support.
• Relevant certifications such as CompTIA Server+, Microsoft Certified: Azure Administrator, or equivalent are preferred.
• Ability to follow procedures, document tasks, and manage time effectively.
• Personable and committed to delivering high-quality system administration support in a client-centered environment.

• Install, configure, and maintain server hardware, operating systems, and applications to support client and internal operations.
• Monitor system performance, security, and backups to ensure stability and data protection.
• Troubleshoot and resolve server, storage, and network-related issues, escalating complex problems to senior team members when needed.
• Manage user accounts and permissions in Active Directory and other identity management platforms.
• Implement system updates, patches, and security measures to keep infrastructure secure and compliant with industry standards.
• Perform routine backups and assist in disaster recovery planning and testing to maintain data integrity and system resilience.
• Document system configurations, maintenance tasks, and troubleshooting procedures to maintain up-to-date records.
• Respond to service requests and support tickets in a timely manner, ensuring a high level of customer satisfaction.
• Collaborate with senior administrators on IT projects, such as system upgrades, migrations, and configurations, to meet evolving client and organizational needs.
• Stay current on industry trends and emerging technologies to continuously improve system operations.
• Participate in on-call rotations for after-hours support to address critical system issues.