System Administrator II (Reno, NV) at Intelligent Technical Solutions

Reno, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

37.68

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Troubleshooting, Mac Os Troubleshooting, Server 2016, Server 2019, Server 2022, Server 2025, Vmware, Hyper V, M365 Support, Azure Support, Networking, Active Directory, Cybersecurity, Business Applications, Technical Support, Client Interaction

Industry

Computer and Network Security

Description

Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Advanced server issues of any kind. Basic and intermediate networking issues. Escalation point for technicians Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Job Qualifications Willing to work full-time on-site, either at the company office or client locations as required. Experience with Windows and Mac OS troubleshooting. Experience with Server 2016 through 2025.. Experience with VMWare and Hyper V Virtualization. Experience supporting M365 and Azure. Minimum of five years experience in IT Support or a similar role. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active Server Certifications are preferred. Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPIs Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Quality Score: Assessments performed by the training and quality team. First-touch closed: Each ticket that is completed with only one time entry contributes to this number Compensation Pay rates start at $32.18/hr up to $37.68/hr and vary by experience and location. Benefits Paid US Holiday Night Shift Bonus Paid Time Off (15 Vacation Days per year) Comprehensive Health Plans / HMO (Employee & Dependent/s) Life and Accident Insurance Accident and Disability Coverage Company-paid training and certification Health & Wellness Program Dental & Vision Salary Advancement You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible: Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW

Responsibilities

The System Administrator II will provide both onsite and remote IT support, ensuring clients receive high-quality technical assistance. Responsibilities include troubleshooting various technical issues and participating in an on-call rotation for after-hours support.