Because of our commitment to customer satisfaction, Bridgehead IT has grown into an industry leader. We are actively looking for a personable, passionate, and highly driven individual for the System Administrator III position.

POSITION SUMMARY:

The System Administrator III is responsible for the advanced installation, configuration, maintenance, and troubleshooting of client server and storage systems. This role requires extensive experience in system administration, a strong understanding of server operating systems, hardware, and virtualization, as well as the ability to resolve complex technical issues. The ideal candidate will have a background in enterprise-level server and storage systems, exceptional problem-solving skills, and the ability to work both independently and collaboratively with internal teams and clients.

SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
• 5-7 years of experience in IT customer support; knowledge of computer systems administration
• Advanced knowledge of cloud-based technologies such as Office 365, VMWare, Hyper V, Azure, AWS.
• Proficient with all windows based operating systems, SANs, Microsoft Exchange, File and Print operations, DNS, SQL, Group Policy and Active Directory.
• Experience working with ticketing systems to manage and resolve system-related issues.
• Ability to work in a fast-paced environment while maintaining quality customer service.
• Ability to work afterhours to meet customer requirements and participate in on call duties when scheduled.
• Excellent communication skills, both written and verbal.
• Possesses advanced level troubleshooting skills.
• Ability to work independently and with a team.

• Troubleshoot and resolve complex break/fix issues.
• Track time and work completed in a ticketing system.
• Interact with customers and vendors to gather information and troubleshoot problems.
• Communicate and work with other teams, both internal and external, to accomplish a broad spectrum of technical issues and processes.
• Document common issues and processes to contribute to the team’s knowledge base.
• Support and implement core Windows Server roles and features such as Active Directory, remote desktop services, file and printer sharing, etc.
• Support and implement Microsoft cloud technologies like Azure, Exchange Online, Teams, and Microsoft 365.
• Monitor and manage backup and disaster recovery systems.
• Work with vendors and gather information from public sources to support 3rd party applications.
• Be a point of escalation for lower-level technicians and higher difficulty tickets.
• Performs other related duties as assigned.