Position Type:
Permanent
If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
Position Summary

Working in a fast-paced and dynamic environment, the Infrastructure Services team is responsible for providing stable, performing computing services to the organization. The successful candidate for the position of Systems Administrator will be accountable for the installation and maintenance of the Medavie Inc. Windows server and storage infrastructure.

• Ensure the availability of mission critical Windows servers and storage infrastructure
• Deliver high performance, secured, well maintained and managed business systems to our customers
• Demonstrate strong trouble shooting skills
• Delight customers with excellent service
• Demonstrate strong team working and interpersonal skills
• Identify and mitigate risks to the security and stability of technology solutions
• Enthusiastic learner, willing to research and embrace new technologies
• Details and results oriented, works well independently and takes responsibility
• Follow and contribute to continuous improvement of departmental processes, methodologies, and standards.

Key Responsibilities

As the successful candidate for the position of Systems Administrator, you will be accountable for the following:

• Install various hardware, create virtual servers, configure, and manage physical and virtual hosts, and/or upgrade servers, including the operating system; follow established procedures for installations and update procedures as technology changes.
• Respond to service requests within the required service levels; interact with customers; answer questions; respond to special requests; provide technical support as required; communicate with 3rd party vendors
• Participate in a rotating on call schedule with the ability to be available within the required service level.
• Support new solution deployments, testing, troubleshooting, and help with issue resolution.
• Apply firmware and patches to servers; maintain supportability by upgrading server operating systems following established procedures.
• Monitor systems performance, capacity, usage, health, and security; use tuning products to recommend/implement changes to improve performance
• Understand the concepts of designs and the importance of having a design with a proven ability to document technical solutions.
• Act as security administrator for systems following established procedures that include vulnerability risk remediation and regular patching.
• Follow and provide procedural updates to existing documentation

Required Qualifications:
Education: Post-secondary diploma or degree with a focus in Computer Science or related field or equivalent work experience.
Work Experience: A minimum of five to seven (5-7) years of enterprise server support experience is required.
Technical Skills:
Must have experience working with the following operating systems: Microsoft Windows Servers, VMWARE vSphere. Demonstrate working knowledge of the following protocols and concepts: IPv4, DHCP, DNS, FTP, Active Directory, File Systems permissions, virtualization, and Storage Area Networks (SAN). Azure, Entra ID, InTune, Conditional Access Policies, Exchange Online, Proofpoint, SAML and SSO concepts and scripting with Powershell.
Other Qualifications
Language Skills:
Previous experience or familiarity with storage and networking concepts. Be familiar with the concepts and practices of high availability, capacity, backup, archiving and disaster recovery. Experience or knowledge with scripting and automation will be considered an asset.
English (Spoken and Written) required. French (Spoken and Written) considered an asset
Security Clearance: Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) prior to your start date. This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Working in a fast-paced and dynamic environment, the Infrastructure Services team is responsible for providing stable, performing computing services to the organization. The successful candidate for the position of Systems Administrator will be accountable for the installation and maintenance of the Medavie Inc. Windows server and storage infrastructure.

• Ensure the availability of mission critical Windows servers and storage infrastructure
• Deliver high performance, secured, well maintained and managed business systems to our customers
• Demonstrate strong trouble shooting skills
• Delight customers with excellent service
• Demonstrate strong team working and interpersonal skills
• Identify and mitigate risks to the security and stability of technology solutions
• Enthusiastic learner, willing to research and embrace new technologies
• Details and results oriented, works well independently and takes responsibility
• Follow and contribute to continuous improvement of departmental processes, methodologies, and standards

As the successful candidate for the position of Systems Administrator, you will be accountable for the following:

• Install various hardware, create virtual servers, configure, and manage physical and virtual hosts, and/or upgrade servers, including the operating system; follow established procedures for installations and update procedures as technology changes.
• Respond to service requests within the required service levels; interact with customers; answer questions; respond to special requests; provide technical support as required; communicate with 3rd party vendors
• Participate in a rotating on call schedule with the ability to be available within the required service level.
• Support new solution deployments, testing, troubleshooting, and help with issue resolution.
• Apply firmware and patches to servers; maintain supportability by upgrading server operating systems following established procedures.
• Monitor systems performance, capacity, usage, health, and security; use tuning products to recommend/implement changes to improve performance
• Understand the concepts of designs and the importance of having a design with a proven ability to document technical solutions.
• Act as security administrator for systems following established procedures that include vulnerability risk remediation and regular patching.
• Follow and provide procedural updates to existing documentatio