WHO WE ARE

Powernet is a people-first managed-services provider delivering fully-managed network, cybersecurity, desktop, and server solutions that free our clients to focus on what matters most. Our collaborative, community-minded culture blends professional growth with real-world impact—perfect for anyone ready to shape the future of IT services.

EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS

• High School Degree or equivalent, Associates Degree preferred.
• 2-3 years’ experience in basic troubleshooting skills supporting Microsoft Windows in domain environments
• Knowledge of cabling and wiring
• Experience with Network Equipment and troubleshooting a plus
• Must possess a valid driver license
• Experience in file and folder permissions
• Experience in Office 365 and Google Suite products
• Experience with anti-virus software
• Experience working with active directory and group policy

• Support and promote the mission, vision, values, and principles of Powernet
• Provide on-site and remote assistance in resolving technology support issues.
• Review incident tickets and respond to end-users appropriately; resolve open tickets in a timely and professional manner, ensuring a positive client experience.
• Image PC’s and setup user’s workstations, laptops, printers, scanners, and copiers.
• Support technology implementations/upgrades.
• Troubleshoot, research, resolve and document technical problems and incidents.
• Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements.
• Assess available hardware/software in anticipation of current and future needs throughout all
• departments and facilities.
• Stay current on applicable technologies and bring that knowledge to team members.
• Manage multiple activities and tasks simultaneously.
• Answer help desk phones and document issues.
• Monitor, research and resolve alert messages.
• Follow documented company policies and procedures.
• Rotational On call Responsibility
• Able to work independently on tickets and support calls, with little need for escalations.
  Requirements: