Classification: Full Time
Location: Québec/Remote
Yellow Brick Games is seeking a System Administrator with a focus on Windows Device Management and End User Support. You will help lead, implement and maintain vital systems that power all aspects of the business.
Yellow Brick Games is based in Quebec City, Canada, and we are open to discuss remote-work situations. We are committed to diversity, and all qualified applicants will receive consideration for employment without regard to place of origin, age, status, religious beliefs, personal orientations, or physical condition.

REQUIREMENTS

• French and English, spoken and written.
• Minimum 2+ years of relevant job experience.
• Ability to participate in an on-call rotation program.
• Staying updated with relevant emerging technologies, threats and continuously evolving skills.
• Ability to support and present ideas in a case-by-case user-friendly language.
• Proficiency in Microsoft technologies, including but not limited to Azure, Entra ID, Exchange Online, Teams, Office, and Intune.
• Ability to operate hand tools and to lift and carry items up to 40lbs (18 kg).
• At a minimum, an executable and functional understanding of:Microsoft Intune.PowerShell and Batch Scripting.Hands-on hardware and software troubleshooting.
• At a minimum, a fundamental understanding of:Security.Networking.Containerization technologies such as K8s and Docker.At least one cloud-based platform such as AWS/Azure/GCP.The importance of ITGC and IT Frameworks such as the ITSG-33, NIST CSF and ISO 27001, etc.

• Deployments of software and system upgrades, ensuring vulnerabilities are timely addressed according to established SLA’s and with minimal disruption to users.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Frontline response to incoming IT Helpdesk messages/calls, emails, and tickets.
• Assist with monitoring and maintaining IT asset inventory, ensuring proper allocation, maintenance, and replacement cycles.
• Contribute to knowledge base development for ongoing technical improvements and user self-service solutions.
• Assist in conducting regular system audits to ensure compliance with organizational goals, established SLA’s, licensing and regional requirements.