• ︎ Job Details:
• Job Title : System Analyst
• Employment Type : Full-time
• Working Location : Remote
• Salary Range : DOE (80-120K per yr) + Full Benefit
• Visa Support: No
• ︎ Position Overview:
  The responsibilities include, but are not limited to:

Business Process Analysis

• Conduct workshops and interviews with stakeholders across Finance, Procurement, Inventory, and Manufacturing.
• Document current (“As-Is”) business processes, identify inefficiencies, and highlight key challenges.
• Design future-state (“To-Be”) processes that leverage ERP best practices and industry standards.

Requirement Gathering & Documentation

• Collect, validate, and translate business needs into clear functional requirements.
• Develop and maintain a Requirements Traceability Matrix (RTM) to ensure alignment across the project lifecycle.
• Facilitate discussions between business users and ERP consultants to confirm requirements and scope.

Fit & Gap Analysis

• Analyze ERP standard functionalities against documented requirements.
• Identify process gaps and propose solutions, such as configuration changes, business process adjustments, custom development, or third-party integrations.
• Collaborate with ERP consultants and technical teams to develop functional specifications for necessary system enhancements.

Testing & Validation

• Prepare and maintain test scenarios and scripts for User Acceptance Testing (UAT).
• Coordinate and support UAT sessions with business stakeholders, ensuring requirements are validated.
• iTrack test results, document issues, and support resolution to maintain solution quality.

Change Management & Adoption

• Assist in preparing end-user documentation, training materials, and knowledge transfer sessions.
• Support post-go-live adoption by gathering user feedback, identifying improvement areas, and recommending corrective actions.

Project Planning Support

• Assist in preparing and maintaining project plans, schedules, and deliverables tracking documents.
• Monitor task assignments and follow up with responsible team members to ensure timely progress.

Progress & Issue Tracking

• Track project milestones, deadlines, and deliverables; provide regular updates to the Project Manager.
• Maintain and monitor the project issue log and risk register, support mitigation planning and follow-up actions.

Stakeholder Coordination

• Support communication between business users, ERP consultants, and vendors to ensure alignment on objectives and priorities.
• Consolidate issues and requirements into clear summaries for decision-making by project leadership.

Documentation & Meeting Support

• Prepare meeting agendas, capture meeting minutes, and ensure follow-up of action items.
• Review and maintain project documentation, including requirement documents, design specifications, and progress reports.

Quality Assurance Support

• Ensure project deliverables align with defined scope, requirements, and quality standards.
• Assist the Project Manager in organizing review sessions and providing feedback for continuous improvement.

︎ QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in business, Information Systems, or related field.
• 3–7 years of experience as a Business Analyst in ERP implementation projects.
• Prior experience with Microsoft Dynamics 365 Business Central (or SAP/Oracle/NetSuite) preferred.
• Minimum 2 full lifecycle of ERP system implementations (Analysis – Cut Over)
• Expert knowledge of industry specific best practices
• Ability to establish priorities and work independently
• Valid Driver’s License

︎ SKILLS:

• Strong communication, planning and organization skills
• Strong customer relationship skills
• Strong communication skills
• Team-oriented personality
• Microsoft Office (Outlook/Word/Excel/PowerPoint)
• English: Required, Japanese/Spanish: Preference
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• Provide the service during operation time as instructed by the client and/or company management.
• Be present at the client’s operation site prior to the designated service start time.
• Report to the operating site wearing attire specified by the client and/or company management.
• Maintain proactive and professional communication with clients and company management.
• Clearly understand the requirements and instructions provided by the client and/or company management, and deliver services, accordingly, including BYOD-related tasks.
• Review and fully understand all company-provided documents and training materials.
• Submit all required reports and participate in meetings, training sessions, and other company-mandated activities as requested.
• Mentor and provide training to new team or project members when necessary.
• Follow all requests and instructions given by the team and/or project manager.