Role: System Analyst
Job Requisition Number: JR50709
Job Level: More than 10 years of relevant experience (L4)
Location: Singapore

KEY REQUIREMENTS:

Education:

• Bachelor’s degree in computer science or related field.
• At least 10 years’ relevant experience with Avaya Components, Contact Centre and Unified Communications.

Essential:

• You must be the experienced developer, with good experience in system integration/interfacing across different platforms like TMAC, OCM, CRM, IVR, CTI and VOIP
• You will typically be assigned to work on specific projects and is expected to support the Application Delivery.
• Manager (ADM) in all relevant technical matters, end-to-end, within the project.
• Depending on the project, your duties may include coding, scripting, building new systems (where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.
• You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.
• You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.
• Hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager. Implementation experience in Avaya Contact Centre Products is a MUST
• Knowledge on TETHERFI Products will be added advantage

• Analyse, develop, enhance, debug, support, maintain, test applications
• The primary work comprises requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.