About the job

We’re looking for a Systems Analyst to support an organization as it maintains and improves its current CRM environment while beginning the assessment and selection of its future platform. This 6-month contract will work full-time on-site in Edmonton.

This is a hands-on role combining systems support, data integration and analysis with current-state documentation and requirements gathering. The successful candidate will spend approximately 50% of their time supporting the existing technology environment and 50% helping the organization document processes, identify gaps and define future system requirements.

• What You’ll Be DoingSupport and maintain the organization’s existing CRM environment, currently built on Maximizer CRM
• Troubleshoot system, data and reporting issues and help improve overall data quality
• Work with integrations between the CRM and other business platforms
• Transform incoming data, including flat-file feeds, into formats that can be consumed by the CRM
• Work with APIs, SQL-based data and cloud-hosted systems
• Support the creation and maintenance of custom CRM fields, workflows and functionality
• Assist with data exports, cleanup and reconciliation
• Document the organization’s current-state systems, processes and integrations
• Identify system limitations, process gaps and opportunities for improvement
• Gather business and technical requirements as the organization evaluates future CRM and association management platforms
• Support early-stage needs analysis and eventual product selection
• Collaborate with internal stakeholders, including a Data Analyst supporting reporting and Power BI initiatives

• What We’re Looking ForA few years of experience working as a Systems Analyst, Business Systems Analyst, Application Analyst, CRM Analyst or similar
• Experience supporting a relational database-driven CRM or business application
• Hands-on experience with Microsoft Azure
• Experience working with APIs, system integrations and data transformation
• Working knowledge of SQL and relational databases
• Experience documenting systems, processes, requirements and current-state environments
• Strong troubleshooting skills and comfort working with legacy systems and custom solutions
• Ability to translate business requirements into practical system improvements

• Nice to HaveExperience with Maximizer CRM — not required
• Experience with Microsoft Dynamics 365 Business Central
• Experience with association management systems, membership platforms or benefits administration environments
• Power BI exposure