PLEASE NOTE: THIS POSITION IS LOCATED IN ALBERTA OR B.C

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
Who we’re looking for:
Rogers is seeking a Platform System Analyst to focus on monitoring and supporting our critical infrastructure 24X7 which includes Windows, Linux virtual machines, Netapp Storage, Hp and Cisco blades.

• Accountable for 24/7/365 monitoring and service restoration of the core Data Centre infrastructure.
• Working on a ‘4 on 4 off’ rotation schedule that can include weekends evening and overnight shifts. Reviewing the work queue and sharing the workload for incoming service requests, escalations and incidents.
• Analyzing and interpreting incoming alert situations and mitigating risk to services.
• Participating in postmortems when required.
• Supporting front-line staff through escalations received.
• Collaborating with other technical support teams to ensure swift resolution of incidents and to follow up to get resolution on outstanding items.
• Responsible for managing and executing change controls against server hardware and operating environments (i.e., updates, hardware replacements, builds/new infrastructure, and patching) often after business hours.
• Creating and maintaining technical documentation and procedures for the team.
• Contributing to process development within the team to support the Rogers vision of delivering an Exceptional Customer Experience.
• Making recommendations to improve department processes and introduce technologies or automation that will enhance efficiency.