Provide first-line functional support for business-critical operational systems .

- Triage, investigate and progress incidents, service requests and system issues .

- Resolve assigned issues within established procedures and service levels .

- Follow established runbooks, troubleshooting procedures and escalation pathways .

- Capture accurate incident records, troubleshooting steps, evidence and resolutions.

- Escalate complex issues to appropriate technical or application support teams.

- Communicate effectively with business users throughout the incident lifecycle.

- Assist with identifying recurring issues and opportunities for service improvement.

- Maintain support documentation, procedures and knowledge articles.

- Collaborate with operational, application and technology teams to maintain reliable system services.

- 12 Month Contract

- $660 Per Day

- Brisbane Based

Key Responsibilities

- Provide first-line functional support for business-critical operational systems .

- Triage, investigate and progress incidents, service requests and system issues .

- Resolve assigned issues within established procedures and service levels .

- Follow established runbooks, troubleshooting procedures and escalation pathways .

- Capture accurate incident records, troubleshooting steps, evidence and resolutions.